Senior Process Improvement Specialist, EU AMXL FM/MM Innovation Team

Amazon; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company seeks a Senior Process Improvement Specialist to enhance operational efficiency within their logistics operations. You will spearhead process improvement initiatives, manage cross-functional projects, and collaborate with diverse stakeholders to transform operational practices. The ideal candidate will have a strong background in logistics or supply chain, proven project management skills, and exceptional communication abilities.

Qualifications

• Bachelor's degree required.
• Experience in logistics operations and process improvement necessary.
• Proficient in MS Suite including Access, Excel, PowerPoint, Outlook, and Word.

Responsibilities

• Analyze data to improve operational processes and eliminate issues.
• Define and document best practices for operations.
• Lead complex process improvement initiatives from conception to implementation.

Skills

Process Improvement

Lean Six Sigma

Project Management

Communication

Analytical Skills

Education

Bachelor’s Degree

Tools

MS Suite

Job description

Senior Process Improvement Specialist, EU AMXL FM/MM Innovation Team

Job ID: 3025253 | Amazon UK Services Ltd.

As a Senior Process Improvement Specialist, you'll join our dynamic AMXL First Mile & Middle Mile (FM/MM) Operations team, where innovation meets execution. In this pivotal role, you'll collaborate with a diverse network of stakeholders—from field operations teams to technology partners—to improve our operational processes.

This role offers an opportunity to help scale the AMXL FM/MM Innovation Team during a period of extraordinary growth, making a lasting impact on our operational efficiency and effectiveness. You'll be at the forefront of driving transformative change in a rapidly evolving industry landscape.

Key job responsibilities

1. Gather and analyze data and best practices to benchmark new standards for operations, while identifying, mitigating, or eliminating root cause issues within current systems to ensure successful, cost-effective, and scalable operations.
2. Define, identify, and document best practices into accessible SOPs, standard work checklists, and other relevant materials to support the AMXL FM/MM operations teams.
3. Scope, create, and manage cross-functional projects that drive results while maintaining alignment with internal stakeholders.
4. Own program status and risk communication, harmonize discordant views, and lead the resolution of contentious issues by collaborating with internal customers to determine project priorities and outcomes.
5. Collaborate on and oversee new AMXL 3PL launches, driving effective integration and adoption of processes and ways of working.
6. Convey direction to all levels within the organization and senior leadership through excellent communication and presentation skills.

A day in the life

As a Senior Process Improvement Specialist, you will partner with program managers, business owners, and tech teams to identify operational requirements and shape feature roadmaps. You'll lead complex process improvement initiatives from conception to implementation, navigating ambiguous situations while managing costs and risks. Your expertise will be crucial in designing and deploying scalable solutions that drive sustainable operational excellence, while building strong partnerships across multiple organizational levels.

About the team

Amazon Extra Large (AMXL) manages heavy items like furniture and large home appliances. Our team handles the entire service, from supply chain fulfillment to delivery and returns. We offer an extra level of customer care, including unpacking, assembling, installing, and removing old items when needed. Focused on safety, productivity, and innovation, we're transforming how customers buy and receive large goods.

We plan to expand our fulfillment centers and delivery stations across the UK and Europe. While delivery station staff may work night shifts, most team members work during the day. Our team includes professionals across operations, supply chain, business intelligence, and program management, all playing vital roles in growing this business segment.

BASIC QUALIFICATIONS

• Bachelor’s Degree
• Experience within a 3PL logistics provider, supply chain, logistics, distribution, or operations environment in an international company
• Experience in process improvement and Lean Six Sigma application
• Experience working with key stakeholders to drive decisions and meet key deliverables
• Experience managing and delivering projects within scope, time, budget, and quality
• Project Management experience in a related industry
• Proficient in MS Suite, including Access, Excel, PowerPoint, Outlook, and Word
• Strong verbal and written communication skills in English

PREFERRED QUALIFICATIONS

• MBA, MS, or MA in Business, Logistics, or Supply Chain
• Experience leading Kaizen or continuous improvement events
• Strong business and financial acumen with data extraction, analytical, and problem-solving skills; ability to work with large, complex data sets; familiarity with statistics or other analytical techniques

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