Senior Process Improvement Engineer, AGI-DS Ops

Amazon; Cambridge; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in AI and technology is seeking a Senior Process Improvement Engineer to join their team in Cambridge. The role involves leading process improvement initiatives, managing a team, and collaborating with cross-functional teams to enhance operational efficiency. Candidates should have a strong background in engineering and extensive experience in process optimization and people management.

Qualifications

• 7+ years of experience in process improvement, operations, or technical environments.
• 5+ years of people management experience.
• Demonstrated experience leading large-scale process improvement initiatives.

Responsibilities

• Lead performance objectives and metrics to identify process improvement opportunities.
• Manage and develop a team of process improvement engineers.
• Implement process improvements with operational leaders.

Skills

Data analysis

Process optimization

Leadership

Lean Six Sigma

Education

MSc degree in Engineering, Industrial Manufacturing, or related technical field

Job description

Senior Process Improvement Engineer, AGI-DS Ops

Amazon Cambridge, England, United Kingdom

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Senior Process Improvement Engineer, AGI-DS Ops

Amazon Cambridge, England, United Kingdom

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Description

Artificial Intelligence (AI) is one of the most transformational technologies of our times, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of Large Language Models (LLMs) across all our businesses. Come build the future of Human-In-The-Loop data generation with us. We are seeking an experienced Senior Process Improvement Engineer to launch our Artificial General Intelligence – Data Services Operations (AGI DS Ops) Process Improvement Team.

Key job responsibilities

• Lead and evaluate performance objectives and metrics across the network (1P and 3P) to proactively identify process improvement opportunities.
• Manage and develop a team of process improvement engineers, including hiring, coaching, and career development.
• Partner with operational leaders within AGI-DS sites to implement process improvements driving stabilization and standardization.
• Serve as primary subject matter expert for the team and network of operational leaders.
• Manage, execute, measure, and communicate project impact in partnership with site leaders.
• Collaborate with cross-functional teams to drive capability development projects.
• Mentor, train, and develop process improvement engineers for career progression and performance improvement.
• Drive network-wide process standardization and best practice implementation.
• Organize weekly and monthly business reviews on performance metrics, project implementation, and improvement initiatives.
• Ensure timely execution and compliance with network standards.
• Document and share implementation learnings and business reviews in line with Amazon standards.

Basic Qualifications

• MSc degree in Engineering, Industrial Manufacturing, or related technical field.
• 7+ years of experience in process improvement, operations, or technical environments.
• 5+ years of people management experience, including hiring and developing technical teams.
• Demonstrated experience leading large-scale process improvement initiatives.
• Experience managing cross-functional technical projects.
• Native-proficiency in verbal and written English.
• Strong data analysis and process optimization skills.
• Lean Six Sigma Black Belt certification.
• Availability to travel between 25% and 50% of the time.
• Business acumen, critical thinking, high judgment.
• Ability to influence others without authority.

Preferred Qualifications

• PhD degree in Engineering, Operations, Business Administration, or related field.
• Experience applying Lean Six Sigma methodologies to technical operations or data processing environments.
• Ability to handle changing priorities and use good judgment in conflicting situations.
• Ability to Deep Dive and develop innovative ideas for process challenges.
• Understanding of AI/ML operations.
• Subject matter expertise in AI operations or data services.
• Strong analytical skills and good business judgment.
• Cross-functional project management experience.
• Excellent verbal and written communication skills.
• Experience with process mapping and workflow optimization.

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