Senior Process Improvement Analyst, Specialist

The Vanguard Group; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in financial services is seeking a skilled professional to lead process improvement initiatives. The role requires a strong background in process methodologies such as Lean and Agile, effective relationship building with stakeholders, and a passion for enhancing business operations. Successful candidates will have previous experience, relevant certifications, and the ability to foster collaboration within a hybrid work environment.

Qualifications

• Minimum of five years related work experience with progressive responsibility.
• Process improvement certification preferred (e.g., Lean, Six Sigma).

Responsibilities

• Identify, analyze, and improve business processes.
• Manage process improvement initiatives from inception through implementation.
• Develop documentation supporting process analysis and improvement.

Skills

Analytical skills

Interpersonal skills

Education

Undergraduate degree or equivalent

Job description

Lead complex or large process improvement initiatives using process improvement methodology (e.g., Lean, Agile, etc.) to develop, identify, analyze, and improve existing business processes. Apply functional expertise to improve business and client results.

Core Responsibilities

* Identify, analyse and improve business processes to enhance quality, reduce costs, increase efficiencies/productivity, and boost customer satisfaction.

*Manage process improvement initiatives from inception through implementation ensuring deadlines are met. Define scope and requirements, establish timeline, and ensure timely completion of deliverables.

* Concatenate process improvement data and use key metrics to measure outcomes.

* Support process improvement initiatives from inception through implementation ensuring deadlines are met.

* Develop documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analyses.

* Develop and manage effective working relationships with internal clients and key stakeholders.

* Support the development of training and/or change management materials and activities to support new processes and procedures.

* Coordinate follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained.

* Participate in special projects and perform other duties as assigned.

* Leverage technical expertise to coach other process improvement crew through initiatives.

What you bring

* Minimum of five years related work experience with progressive responsibility.

* Undergraduate degree or an equivalent combination of training and experience.

* Process improvement certification (i.e. McKinsey Lean training, Six Sigma certification) preferred.

* Ability to obtain certification within 1 year period.

*Asset Management or Wrap Platform experience preferred.

* Strong analytical skills with the ability to concatenate process improvement data and use key metrics.

* Excellent interpersonal skills for developing effective working relationships with internal clients and key stakeholders.

* Experience in developing documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analyses.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.