Senior/Principal Engineer, Product Support

Raytheon Systems; Wolverhampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

Raytheon Systems is seeking a Technical Support Engineer in Wolverhampton, specializing in aerospace product support. The role involves managing technical investigations, updating maintenance manuals, and working collaboratively with customers and teams. Candidates should have a relevant degree and experience in technical documentation and aerospace standards.

Benefits

25 days holiday plus bank holidays

Standard Pension scheme 2:1 (matched up to max 10%)

Private Medical Insurance

Employee Assistance Program

Qualifications

• Experience in product support role within aerospace industry.
• Familiarity with S1000D and ATA iSpec 2200 standards.
• Experience drafting technical documents like maintenance manuals.

Responsibilities

• Identify and manage emerging issues with aerospace products.
• Coordinate and report technical investigations.
• Update and release technical publications and manuals.

Skills

Strong communication

Root Cause Analysis

Collaborative teamwork

Education

BEng/BSc in Aerospace or Mechanical discipline

Tools

S1000D

ATA iSpec 2200

Job description

Date Posted:
2025-07-01Country:
United KingdomLocation:
HS Marston Aerospace Limited, Wobaston Road, Fordhouses, Wolverhampton, WV10 6QJPosition Role Type:
Unspecified

Collins Aerospace makes modern flight possible. Of course, that wouldn't be possible without the capabilities and technologies of our organization, as well as our engineers - a highly skilled, accomplished network that spans more than 180 sites, 24 countries and 6 Strategic Business Units (SBUs).

Our industry-leading experts are setting the standards for the aerospace industry and paving the way for the future. But as new challenges present themselves, we need fresh, creative and motivated minds to overcome these hurdles, help us break barriers and achieve new levels of innovation. Do you have what it takes to join a global organization that doesn't shy away from big opportunities? If so, we invite you to join our ranks and create the next generation of aerospace technologies.

Together, we will nurture an engineering culture that values intellectual curiosity, risk takers and integrity. A place where we will challenge ourselves, our teams, and the status quo and where we will work to find a way - the right way - to achieve what others can only dream of.

What You Will Do

• Proactively identify and manage emerging issues with products in the field.
• Plan / Drive / Monitor / Coordinate / Report Technical Investigations using a structure root cause and corrective actions approach.
• Capture aftermarket lessons learnt are addressed, captured, and passed on to the wider engineering team.
• Provide the technical interface to Customers (e.g. Airlines / OEMs ISM Depts).
• Writes, rewrites and/or edits technical documents to communicate clearly and effectively technical specifications and instructions to a wide range of audiences.
• Coordinate the update and release of Illustrative materials and
  Technical Publications including Component Maintenance Manuals (CMM) and Service Bulletins (SB). (MUST have experience in creating these documents. (Windsor Locks will be able to provide some in house training
• Support and create Repairs, Upgrades and Modifications (RUMS) schemes.

What You Will Learn

Experience: Industry specifics/insights, practical/hands-on skills that will be gained, exposure to the latest tools and technologies in the industry.

Professional Development: Access to company-paid certifications and training programs, mentorship and guidance from industry leaders, leadership opportunities, spearhead exciting high-impact projects and initiatives. Continuous Learning and Innovative culture, where curiosity is encouraged and supported.

Cross-Functional Collaboration: Collaborate with talented teams and departments, broadening skillsets and knowledge base. Networking opportunities, connecting with industry experts, attend conferences, expand professional network.

Qualifications We Prefer

• Experience of a product support role in the aerospace industry
• Experience in S1000D and ATA iSpec 2200 international Aviation Technical Publications and Maintenance Standard
• A strong communicator able to interact with and build positive working relationships a variety of stakeholders within and outside of the organisation.
• Broad intellectual capability with a good level of technical understanding, ability to effectively interface technically with a wide range of professionally qualified external and internal business disciplines.
• Demonstratable experience in the use of Root Cause and Corrective Action tools such as DMAIC and Six Sigma.

Highly Desirable

• Qualifications: BEng/BSc in Aerospace or Mechanical discipline or equivalent experience.
• Extensive engineering experience in the Aerospace or Automotive Industry in the design and/or in-service support of Heat Exchanger products.
• Experience in the drafting and maintaining of aftermarket documentation such as component maintenance manuals and service bulletins.
• Experience working at or support an aerospace Maintenance, Repair and Overhaul organisation.
• Experience with civil or military aircraft maintenance regulations, procedures and/or organisations.
• Ability to work autonomously with customers to resolve complex and time sensitive problems, understanding limits of own abilities and authority.
• Registration with a professional engineering organisation (e.g. CEng or IEng, IMechE or RAeS)

What We Offer

Some of our competitive benefits package includes:

• Competitive Salary
• Holiday entitlement is 25 days- plus bank holidays, plus ability to buy / sell up to 5 days
• Standard Pension scheme 2:1 (matched up to max 10%)
• Group Income Protection: 13 weeks full pay then 13 weeks 50%
• Private Medical Insurance
• Employee Assistance Program, further details of which are available from the Human Resources department.
• RTX Scholar Program - further education
• Employee selectable top up benefits
• And so much more!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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