Senior Principal Architect, Client Engagement Platforms

Oppenheimerfunds Distributor, Inc; Southmoor; Hybrid; GBP 120,000 - 190,000; Full time

Benefits offered by this job

Healthcare

Hybrid working arrangements

Annual leave

Pension provisions

Income protection

Wellness benefits

Volunteering days

Parental leave

Life insurance

Job summary

Invesco is seeking a Senior Principal Architect to provide strategic technology leadership across client engagement platforms. You will define architecture, roadmaps and target-state capabilities, guiding investments and transformational initiatives in CRM, marketing automation, and data-enabled services.

Role demands influence with senior leaders, governance, and a focus on scalable, secure cloud-native solutions, API-first design, and future-ready platforms.

Qualifications

• Extensive enterprise/solution architecture experience in large organisations.
• Proven track record shaping CRM, marketing automation and digital platforms.
• Experience defining technology roadmaps and target-state architectures.
• Ability to influence senior executives on technology investments.
• Led large-scale platform modernisation and cloud transformation.
• Strong stakeholder management and partnerships.

Responsibilities

• Define target-state architecture, roadmaps and design principles.
• Lead evolution of client engagement technology ecosystem for scalability and resilience.
• Develop strategies for composable, API-first, cloud-native capabilities.
• Drive AI-powered engagement and workflow automation initiatives.
• Collaborate with Distribution, Marketing, Data and Operations to translate strategy into capabilities.
• Establish governance, standards and guardrails for security and compliance.
• Guide vendor selection, roadmap alignment and long-term tech decisions.
• Act as technical authority on major initiatives and delivery.

Skills

Strategic architecture leadership

Platform governance

Stakeholder influence

Cloud-native architectures

API-first / composable design

AI-enabled engagement

Vendor & partner management

Communication to executives

Education

Degree in Computer Science / IT / Engineering

TOGAF or cloud architecture certifications

CRM/Marketing Automation architecture certifications

Tools

AWS

Azure

CRM platforms

Job description

Description

We have an outstanding benefits package which includes:

• Company-provided healthcare
• A competitive annual leave allowance
• Flexible working options, including hybrid working arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance

Your Role:

Provide strategic technology leadership across the firm's Client Engagement Platforms portfolio, defining architecture, technology roadmaps and target-state capabilities that support long-term business objectives. The role is accountable for shaping the future of client engagement technologies, spanning CRM, Marketing Automation, client servicing, digital engagement, data and AI-enabled capabilities. Acting as a trusted adviser to senior business and technology leaders, the Senior Principal Architect guides platform strategy, investment decisions and transformational technology initiatives. The role establishes architectural standards, promotes modern composable and API-driven approaches, and ensures the organisation maintains a scalable, resilient and future-ready client engagement ecosystem.

What you will be doing:

• Strategy & Architecture Leadership: Define and maintain target-state architecture, technology roadmaps, reference architectures and design principles across CRM, Marketing Automation, client engagement, servicing and AI-enabled platforms.
• Platform Evolution & Modernisation: Lead the assessment and evolution of the client engagement technology ecosystem, ensuring platforms remain scalable, resilient, secure and aligned with changing business needs.
• Future-State Architecture: Develop architectural strategies that enable modern, composable, API-first and cloud-native capabilities while reducing complexity and improving business agility.
• AI & Intelligent Engagement Strategy: Drive the evaluation and adoption of AI-powered capabilities that enhance client engagement, workflow automation, personalisation, content delivery and productivity across client-facing functions.
• Business & Technology Partnership: Collaborate with senior stakeholders across Distribution, Marketing, Technology, Data and Operations to translate strategic objectives into actionable technology capabilities and investment priorities.
• Architecture Governance & Standards: Establish and maintain governance frameworks, architectural standards and technology guardrails that ensure consistency, security, compliance and operational excellence.
• Vendor & Platform Strategy: Provide architectural leadership for strategic technology partnerships and platform investments, guiding vendor selection, roadmap alignment and long-term technology decisions.
• Transformation Leadership: Act as the recognised technical authority across major initiatives, influencing architectural decisions, managing technical risk and ensuring successful delivery of strategic outcomes.

What you will bring:

• Extensive experience in enterprise architecture, solution architecture or technology strategy roles within large, complex organisations.
• Significant experience shaping and delivering client engagement, CRM, Marketing Automation and digital platform capabilities.
• Proven success defining technology roadmaps, target‑state architectures and strategic transformation initiatives with broad organisational impact.
• Demonstrated ability to influence senior executives and guide technology investment decisions across business and technology functions.
• Experience leading large‑scale platform modernisation, cloud transformation and integration initiatives.
• Strong track record of managing complex stakeholder relationships, strategic vendors and technology partnerships.
• Experience applying data, analytics and AI capabilities to enhance client engagement, operational efficiency and business outcomes.
• Proven ability to act as a recognised subject matter expert, providing authoritative guidance across multiple strategic initiatives.
• Deep knowledge of CRM platforms, Marketing Automation, client lifecycle management and broader client engagement technologies.
• Modern architecture patterns, including composable architecture, API-first design, event-driven architecture, microservices and cloud-native platforms.
• Enterprise integration, identity and access management, data architecture and customer data platforms.
• Cloud platforms and technology modernisation approaches across AWS, Azure or equivalent providers.
• Artificial intelligence and automation technologies, including emerging AI-enabled engagement, workflow and personalisation capabilities.
• Technology governance, architecture review processes, risk management and regulatory considerations in financial services.
• Business‑case development, technology investment planning and strategic roadmap execution.
• Degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent practical experience.
• Relevant architecture certifications are preferred, such as TOGAF, cloud architecture certifications or equivalent.
• Additional certifications relating to CRM, Marketing Automation, cloud platforms, AI technologies or enterprise architecture are advantageous.
• Strategic thinker who can balance long‑term vision with near‑term business priorities.
• Exceptional communicator who can translate complex technology concepts into clear, persuasive recommendations for senior stakeholders.
• Recognised technology leader with strong commercial awareness and business acumen.
• Highly collaborative, with the ability to build trusted relationships across business and technology teams.
• Comfortable operating in ambiguity, evaluating emerging technologies and defining future‑state capabilities.
• Outcomes focused, with a strong commitment to architectural quality, accountability and continuous improvement.
• Able to anticipate objections, build consensus and influence key stakeholders internally and externally.

Disability Confident Scheme :

Applicants who opt in to the Disability Confident Scheme and meet the ‘minimum criteria’ for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting‑in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme.

The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time.

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in the role's advertised office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.

We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.

Our commitment to the community and environmental, social and governance investing:

We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.

Recruitment Agencies:

Invesco has an in‑house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.

Regulatory:

This position may fall in‑scope of one or multiple regimes/directives.