Senior Prevention Tenancy and Support Officer

Somerset County Council; Taunton; Hybride; GBP 33 000 - 36 000; Plein temps

Avantages offerts par ce poste

28 days annual leave

LGPS pension

Flexible & hybrid working

Health & wellbeing support

Volunteer opportunities

Résumé du poste

Somerset Council is seeking a Senior Prevention, Tenancy and Support Officer to support homelessness prevention and housing services across Somerset. You will lead on complaints, provide expert guidance on complex cases, and drive service improvements within the Housing Options team.

The role involves case management, quality assurance, mentoring colleagues, and deputising for the Service Manager when required. Hybrid working is available.

Qualifications

• Knowledge of homelessness legislation, landlord and tenant law, welfare benefits and housing allocations.
• Experience managing complex housing cases applying housing legislation.
• Excellent communication, negotiation, and relationship-building including handling complaints.
• Experience collaborating with internal teams and external partners to deliver effective services.
• Ability to coach, support and guide colleagues while maintaining high standards of performance.
• Strong analytical, organisational and problem-solving skills.
• A-Level qualifications or substantial frontline housing experience.

Responsabilités

• Lead on investigation and resolution of Stage 1 complaints with timely, high-quality responses.
• Identify lessons learned from complaints and case reviews to drive service improvements.
• Provide expert advice on complex and high-risk housing cases.
• Conduct case audits and quality assurance to ensure compliance with legislation and procedures.
• Mentor Prevention, Tenancy and Support Officers and Triage Officers.
• Assist with induction, training and ongoing upskilling of team members.
• Deputise for the Service Manager and represent the service at meetings.
• Oversee workload, service planning and performance improvement initiatives.
• Monitor trends and data to identify opportunities for service development.
• Collaborate with internal teams and external partners to deliver housing solutions.

Connaissances

Homelessness legislation knowledge

Complex housing case management

Communication & negotiation

Collaborating with internal/external

Coaching and mentoring

Analytical & organisational skills

A-Level or equivalent experience

Formation

A-Level qualifications or equivalent

Description du poste

Salary: Grade 11 - £32,597 to £36,363 per annum
Contract: Fixed Term until March 2029
Hours: 37 hours per week
Closing date: 01/11/2026

About the Role

As a Senior Prevention, Tenancy and Support Officer, you'll play a key role in supporting the delivery of high-quality homelessness prevention and housing support services across Somerset. Acting as a senior member of the Housing Options team, you'll provide expert guidance on complex cases, lead on complaints and quality assurance activity, and support service improvement initiatives that help achieve better outcomes for residents.

Working closely with Service Managers and colleagues across the Housing Service, you'll help ensure services remain compliant, responsive and focused on preventing homelessness through early intervention, effective case management and continuous improvement.

How You'll Make a Difference

• Lead on the investigation and resolution of Stage 1 complaints, ensuring timely and high-quality responses.
• Identify lessons learned from complaints and case reviews, driving service improvements across the team.
• Provide expert advice and guidance on complex and high-risk housing cases.
• Conduct case audits and quality assurance checks to ensure compliance with relevant legislation and council procedures.
• Support and mentor Prevention, Tenancy and Support Officers and Triage Officers, promoting best practice and professional development.
• Assist with induction, training and ongoing upskilling of team members.
• Deputise for the Service Manager when required, representing the service at meetings and partnership forums.
• Support operational delivery through workload oversight, service planning and performance improvement initiatives.
• Monitor trends and data, helping to identify opportunities for service development and enhanced customer outcomes.
• Work collaboratively with internal teams and external partners to deliver coordinated support and housing solutions.

What You'll Bring

• Strong knowledge of homelessness legislation, landlord and tenant law, welfare benefits and housing allocation processes.
• Experience managing complex housing cases and applying housing legislation to achieve positive outcomes.
• Excellent communication, negotiation and relationship-building skills, including handling complaints and challenging situations.
• Experience working collaboratively with internal teams and external partners to deliver effective services.
• The ability to coach, support and guide colleagues while maintaining high standards of performance.
• Strong analytical, organisational and problem-solving skills, with a keen eye for detail.
• A-Level qualifications (or equivalent) or substantial experience within a frontline housing or homelessness service.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 28 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council

https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/

Further Information

• This role can be based at any Somerset Council office location, with hybrid working arrangements available in line with service requirements. The role will involve occasional travel across Somerset and attendance at partner and multi-agency meetings.
• A DBS check is required for this post, and applicants must hold a full UK driving licence.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

For an informal chat about the role, you can contact, Sam Wenden-de-Lira, Head of Service by emailing [e-mail]

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here: TR0289 Senior Prevention Tenancy and Support Officer (1).pdf

Job Ref: 1524/EF