Senior Practitioner - Hackney Street Outreach Rough Sleepers Team

Thames Reach Charity; London; On-site; GBP 39,000; Full time

Job summary

Thames Reach Charity seeks a dedicated Senior Practitioner for the Hackney Street Outreach Rough Sleepers Team to manage operations and support those experiencing homelessness. The successful candidate will oversee staff and ensure compliance with policies while fostering effective partnerships and improving the service's impact.

Benefits

Generous holiday allowance – 29 days per year plus 8 public holidays

Pension contribution of 6.5% from employer

Excellent development opportunities

24/7 employee assistance programme

Life assurance – four times your annual salary

Blue light discount card

Interest-free season ticket loan

Cycle to work loans

Qualifications

• Experience in managing a staff team and casework practice.
• Interest in homelessness and support.
• Experience in organizing operations of a complex service.

Responsibilities

• Manage service performance against the contract with the Lead Manager.
• Oversee and manage staff and casework practices.
• Develop and manage partnerships with key agencies.

Skills

Prioritising skills

Excellent communication

Team support and mentoring

Tools

Microsoft Office applications

Job description

Role: Senior Practitioner – Hackney Street Outreach Rough Sleepers Team

Salary: £38,292 per annum

Location: Hackney

Contract: Permanent

Interview date: 03/07/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Senior Practitioner we’ll make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Senior Practitioner to join the Hackney Street Outreach Rough Sleepers Team.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

You will:

• Work alongside the Lead Manager to manage the services performance against the contract.
• Be responsible for directly managing the staff team and overseeing casework practice of the team.
• You will be involved in ensuring the finances of the service are well managed and that the team is compliant with all relevant policies and legislation.
• Foster a culture of high performance and continual striving to improve upon successes throughout your team.
• Develop and manage partnerships with key agencies

You will:

• Have excellent prioritising skills and be able to independently manage your workload.
• Be a proficient user of Microsoft Office applications, including databases.
• Have an interest in homelessness and a desire to support us to have a positive impact on the lives of homeless people.
• Have experience in organising the operations of a complex, busy service.
• Be an excellent communicator able to form and maintain effective working relationships with all partners.
• Have experience in supporting teams or colleagues to deliver high-quality casework and achieve timely outcomes, including contributing to workflow coordination, mentoring, or providing guidance to others.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.