Senior Practitioner (Bank)

Midlands and Lancashire Commissioning Support Unit; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join NHS Midlands and Lancashire as a Senior Practitioner in the Personalised Healthcare Commissioning service. You will lead on Continuing Healthcare assessments, support colleagues on NHS funding, and contribute to improving patient care. This vital role requires healthcare registration and strong communication skills to navigate complex cases in a collaborative environment.

Benefits

Flexible working arrangements

Supportive environment for learning and development

Qualifications

• Extensive knowledge of specialist areas and the continuing healthcare process.
• MDT working experience.
• Strong decision-making skills.

Responsibilities

• Leading on complex cases and managing a caseload of patients.
• Facilitating multidisciplinary assessments and patient reviews.
• Supporting and mentoring staff for continuous improvement.

Skills

Negotiation

Conflict management

Communication

Workload management

Education

Healthcare Professional Registration (RMN, RNLD)

Job description

Job Overview

As a registered professional, do you have the capacity to engage in work for a minimum of 2 days per week or more? Join NHS Midlands and Lancashire as a bank nurse, working within our continuing healthcare department to conduct assessments and reviews of patient care. RMN, RNLD? Interested in a new challenge using your excellent assessment skills? We are looking for qualified Senior Practitioners to join the Personalised Healthcare Commissioning (PHC) service to work with our Teams in supporting ICBs in providing support for patients in receipt of health funding.

The post holder will play a key role in supporting the Personalised Healthcare Commissioning service across the region. Working within the remit of the National Framework for Continuing Healthcare and other NHS funding streams, the post holder will deliver an effective and competent level of service and consistently deliver a client-focused service.

You should be well-versed in dealing with complex and sometimes contentious information.

The post holder should hold a full UK driving licence and have access to a vehicle to fulfill the requirements of this post.

If you are a confident, resilient, articulate, and enthusiastic individual with a passion to constantly improve services for patients, are used to working in a challenging environment, and like to find solutions/problem-solve, this could be the post for you.

Main duties of the job

The postholder will be expected to lead on Continuing Healthcare assessments across the responsible ICB area.

You will support and advise colleagues regarding NHS Continuing Healthcare Funding, ensuring current practice is embedded into clinical practice, promoting best practice and compliance with the Department of Health processes.

The role will be responsive to ICB priorities and expectations whilst working on their behalf and representing them through work with NHS Continuing Healthcare.

Working for our organisation

The NHS is the biggest employer in Europe. It is a world-renowned institution and an exciting place to work, full of challenges and opportunities.

NHS Midlands and Lancashire (ML) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference – for our customers, patients, and communities.

Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs), and other public bodies across the country, our NHS values underpin everything we do.

We provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.

Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements.

With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff, you will receive plenty of discounts too.

Detailed Job Description And Main Responsibilities

Job responsibilities

• Leading on complex cases within a team of Personalised Healthcare Assessors, ensuring high-quality service delivery, supporting and mentoring staff for continuous improvement.
• Managing a caseload of patients and contributing to performance improvement, taking a lead for specific areas as agreed.
• Managing a defined caseload for those with complex health needs.
• Managing staff in line with regional and local HR policies.
• Facilitating and contributing to multidisciplinary assessments and patient reviews, following standard operating procedures.
• Participating in the recruitment of junior staff.
• Supporting the PHC team to ensure workstream plans are fulfilled and supervised effectively.
• Ensuring compliance with the NHS Continuing Healthcare National Framework.
• Deputizing for the team leader when required.
• Supporting resolution of complaints, appeals, and disputes.
• Raising issues of concern with Senior Management.
• Mentoring and supervising PHC Associate Practitioners, Practitioners, and students.
• Monitoring workstreams and quality assurance of processes.
• Investigating variances from targets and implementing solutions.
• Supporting the team in achieving goals and objectives.
• Communicating risks, issues, and dependencies through reports and briefings.
• Maintaining professional registration and up-to-date knowledge of legislation.
• Providing specialist advice and guidance on functional and information matters.
• Delivering objectives, achieving quality outcomes, and working within deadlines.
• Promoting transparency and a person-centered approach.
• Encouraging the use of Personal Health Budgets for eligible individuals.
• Ensuring safeguarding principles are applied holistically and consistently.
• Contributing to service quality standards and compliance with NHS Codes of Conduct.
• Ensuring mandatory training is maintained.

For the full job description and person specification, please see the supporting document. We welcome applications even if you do not meet all criteria, as other skills and experiences may be valuable.

Person Specification

Essential Criteria

• Healthcare Professional Registration, i.e., RMN, RNLD.
• Extensive knowledge of specialist areas and the continuing healthcare process, plus MDT working experience.
• Negotiation and conflict management skills, with the ability to influence.
• Effective workload management and decision-making skills.
• Strong communication skills.