Senior Practitioner

5 Star Recruitment; Hereford; On-site; GBP 38,000 - 43,000; Full time

Job summary

5 Star Recruitment is seeking a Front Door Senior Practitioner for a frontline role in adult social care. You will authorise key decision-making documents for referrals, deliver advice on complex cases, and work with the team to improve service efficiency and customer care.

The role requires a qualified social worker with frontline experience, a proven ability in a fast-paced environment, and strong interpersonal and decision-making skills to ensure high-quality care and compliance.

Qualifications

• Qualified social worker with frontline adult social care experience.
• Experience in a fast-paced environment and making quality decisions.

Responsibilities

• Line management: supervise staff and monitor workloads.
• Decision-making: advise on complex cases and authorise documentation.
• Training & development: support inductions and keep staff updated on policy.
• Service delivery: ensure a responsive, customer-focused service.

Skills

Decision making

Interpersonal skills

Education

Qualified social worker

Job description

The Role

As the Front Door Senior Practitioner, you will:

• Authorise key decision-making documents, from referrals into adult social care, to ensure quality and compliance.
• Deliver advice and support for complex or sensitive referrals.
• Collaborate on service improvement initiatives to enhance efficiency and customer care.

Key Responsibilities

• Line Management: Provide operational support, supervise staff, and monitor workloads to maintain efficient service delivery.
• Decision-Making: Offer advice on complex cases, ensure decisions align with guidelines, and authorise documentation.
• Training & Development: Support team training, deliver inductions, and ensure the team remains updated on legal and policy frameworks.
• Service Delivery: Ensure a responsive, customer‑focused service that meets high standards of care and professionalism.

What Were Looking For

• A qualified social worker with experience in frontline or referral-based adult social care/ health services.
• Proven ability in a fast‑paced environment.
• Strong decision‑making and problem‑solving skills, with a focus on quality assurance.
• Excellent interpersonal skills to support team members and collaborate effectively.