Senior Platform Reliability Engineer: Cloud, IaC & Observability

Ricoh; Greater London; Hybrid; GBP 95,000 - 120,000; Full time

Job summary

Ricoh in London is recruiting a Senior Platform Reliability Engineer to own the reliability and operational integrity of hybrid and cloud platforms. You will focus on stabilising live environments, implement automation, and improve incident response with strong IaC and observability practices.

The role requires deep Azure expertise, experience with Terraform/ARM, and a proactive, security-conscious mindset in a Cloud-First strategy. Hybrid work and UK travel may be involved.

Qualifications

• Strong business awareness alongside technical capability, with a clear understanding of how infrastructure services support business operations and cloud-first strategy.
• Extensive Azure experience including IaaS, PaaS, networking, identity and storage, plus on-prem data centre operations.
• Hands-on with infrastructure-as-code (Terraform, ARM/Bicep) and configuration management.
• Experience with monitoring/observability tools, alert design, and dashboards.
• Familiarity with ITSM integrations (ServiceNow) and ITIL processes; budgeting and cost optimisation awareness.

Responsibilities

• Deliver standards for availability, latency, performance, capacity, and scalability.
• Lead root-cause analysis and post-mortems for major incidents.
• Champion blameless post-mortems and track actions.
• Drive infrastructure-as-code and automation across Azure and data-centre environments.
• Evolve image pipelines for repeatable server images and baseline security.
• Embed observability with metrics, logs, traces, and alerting tooling.
• Partner with SRE and helpdesk to deliver reliable services.
• Oversee automated patching, vulnerability remediation, and configuration compliance.
• Introduce KPIs and dashboards for reliability and incident trends.
• Occasional travel to data centres and offices to ensure project alignment.

Skills

Azure

Observability

IaC

CI/CD

Security

Vendor relations

Tools

Terraform

ARM/Bicep

Ansible

PowerShell DSC

Azure DevOps

GitHub Actions

Job description

Ricoh in London is recruiting a Senior Platform Reliability Engineer to own the reliability and operational integrity of hybrid and cloud platforms. You will focus on stabilising live environments, implement automation, and improve incident response with strong IaC and observability practices.

The role requires deep Azure expertise, experience with Terraform/ARM, and a proactive, security-conscious mindset in a Cloud-First strategy. Hybrid work and UK travel may be involved.