Senior Platform Engineer (Infrastructure)

Medium; City Of London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading platform company in London is seeking a Senior Platform Engineer to enhance their development infrastructure and automate processes. The role requires strong software development experience, proficiency in AWS, and a passion for driving efficiencies. Competitive salary ranging from £90,000 to £120,000 annually, with a flexible work arrangement in a dog-friendly office.

Qualifications

• Experience in software development is required.
• Strong opinions that contribute to discussions are necessary.
• Passion for driving improvements and challenging existing processes is essential.
• Experience with microservices and distributed systems is needed.
• AWS experience, especially with EKS, RDS, S3, Cloudfront is mandatory.
• Understanding of SLIs, SLOs & SLAs is expected.
• Knowledge of Linux administration and networking is beneficial.
• Experience with monitoring tools like Datadog and Grafana is a plus.

Responsibilities

• Define and develop infrastructure architecture for multi-region deployments.
• Improve processes with automation focused on Developer Experience.
• Lead projects autonomously.
• Enhance local development experience offerings.
• Create documentation and facilitate knowledge sharing.
• Extend monitoring and observability capabilities.
• Simplify data access for engineers.
• Enable engineers to enhance efficiency.
• Develop tools to automate rollbacks of deployed applications.

Skills

Experience in software development

Strong opinions and contributions in discussions

Passion for continuous improvement

Experience with microservices

Experience with AWS services

Understanding of SLIs, SLOs & SLAs

Knowledge of platform and ops concepts

Experience with monitoring tools

Tools

Docker

AWS EKS

PostgreSQL

GitHub Action

Terraform

Job description

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Fresha is seeking a Senior Platform Engineer, with a background or hands‑on experience in software development, to join our Platform and Infrastructure Engineering Team. You will help push our platform and engineering department to the next phase, ensuring engineers have the best internal tools, local developer experience and necessary resources to work more efficiently and continue to deliver industry‑leading features to our growing platform.

Platform Team Mission

Improve software development lifecycle to be: Reliable, Secure, Fast & Cost‑effective, ensuring we always take the proper steps to prioritise our engineers’ needs and ability to reach their optimal velocity while optimising our budgets and keeping our costs flexible to meet business objectives. We achieve this by:

• Build simple, composable components—Inspired by the Unix philosophy of simplicity and modularity.
• Each service does one thing well.
• Clear interfaces over complex implementations.
• Push complexity to the edges where it belongs.
• We make adoption optional, value mandatory. Engineers choose their tools and approaches; Platform features win by being better, not by force. Only security and compliance are non‑negotiable.
• We invest in knowledge and automation equally: Build with future AI assistance in mind, document context and decisions, not just steps, and automate repetitive tasks.

All Fresha employees work from our dog‑friendly office in London 4 days per week, with the flexibility to work remotely on Wednesday each week. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR.

Tech Stack

• Docker in production and local development
• AWS EKS
• Kafka for our asynchronous message queues
• Elixir / Ruby for main services
• NextJS/Typescript for our frontend services
• RDS PostgreSQL for persistent data storage
• GitHub Action as CI tool of choice—Jenkins & Argo Workflow for legacy pipelines
• Redis for key/value store
• Terraform for resource management

What you’ll do

• Architecture—Define and develop the infrastructure architecture to support multi‑region deployments.
• Automation—Seek out processes that can be improved with automation and have internal Developer Experience as the main driver.
• Leadership—Effectively scope and lead projects autonomously.
• Developer Experience—Extend our local development experience offerings for engineers.
• Knowledge Sharing—Enrich knowledge across the department by creating Documentation, SOPs, Runbooks and fascinating knowledge‑sharing sessions.
• Observability—Extend Monitoring & Observability capabilities.
• Accessibility—Simplifying the process for engineers to access this data.
• Collaboration—Collaborate and enable engineers to do their jobs more efficiently.
• Efficiency—Developing tools to maximise engineering efficiency, such as automating the rollback of deployed applications.

We’d love to hear from you if you

• Have experience in software development.
• Demonstrate strong opinions and actively contribute ideas, driving discussions and solutions.
• Are deeply passionate about their work and proactively challenge existing processes to foster continuous improvement.
• Have experience working with microservices and distributed systems at scale.
• Have experience with working on cross‑team projects.
• Have AWS experience; we use EKS, RDS, S3, Cloudfront and MSK extensively.
• Have an understanding of SLIs, SLOs & SLAs.
• Knowledge of platform and ops concepts such as networking and Linux administration.
• Experience with monitoring tools: we use Datadog, Grafana, ELK, Sentry and OpsGenie.

£90,000 – £120,000 a year

Inclusive Workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.