Senior Platform Engineer – Connectivity SRE

Jobtailor; Salford; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jobtailor in Salford, United Kingdom, seeks a Service Quality Lead to own the availability and reliability of the Connectivity platform, driving continuous improvement and end-to-end service excellence. You will lead proactive issue resolution using telemetry and data-driven insights, while building strong partner relationships across teams.

In this role you will drive operational excellence through automation and process optimisation, contribute to platform strategy and roadmap, and support

Qualifications

• Strong expertise in ITIL, ITSM tooling, service reporting, and continual service improvement.
• Experience with enterprise networking technologies including Azure, Fortinet SD-WAN, Juniper Mist, and Zscaler.
• Analytical with ability to diagnose complex issues using multiple data sources and perspectives.
• Effective communicator able to translate technical concepts for diverse partners and teams.
• Committed to delivering reliable services through automation, process optimisation, and operational excellence.

Responsibilities

• Lead the availability, reliability, and continuous improvement of the Connectivity platform.
• Proactively identify, lead, and resolve service issues using monitoring, telemetry, and data-driven insights.
• Build strong partner relationships and collaborate across teams to deliver end-to-end solutions.
• Drive operational excellence through process optimisation, automation, and effective service transitions.
• Contribute to platform strategy, roadmap development, and major incident resolution while supporting wider business objectives.

Skills

ITIL

ITSM tooling

Service reporting

Continual service improvement

Tools

Azure

Fortinet SD-WAN

Juniper Mist

Zscaler

Job description

Responsibilities

• Lead the availability, reliability, and continuous improvement of the Connectivity platform.
• Proactively identify, lead, and resolve service issues using monitoring, telemetry, and data-driven insights.
• Build strong partner relationships and collaborate across teams to deliver effective end-to-end solutions.
• Drive operational excellence through process optimisation, automation, and effective service transitions.
• Contribute to platform strategy, roadmap development, and major incident resolution while supporting wider business objectives.

Requirements

• Strong expertise in ITIL, ITSM tooling, service reporting, and continual service improvement.
• Shown experience across enterprise networking technologies, including Azure, Fortinet SD-WAN, Juniper Mist, and Zscaler.
• Highly analytical, with the ability to diagnose sophisticated issues using multiple data sources and perspectives.
• Effective communicator and collaborator, able to translate technical concepts for diverse partners and teams.
• Committed to delivering reliable, high-quality services through automation, process optimisation, and operational excellence.

Core Competencies

Demonstrates strong expertise in ITIL and ITSM tooling, focusing on service reporting and continual service improvement. Capable of driving operational excellence through process optimisation, automation, and effective service transitions while building strong partner relationships.