Senior Platform Engineer

hackajob; Bristol; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Senior Platform Support Engineer to join their Managed Service team. This role involves incident management, service monitoring, and application development, with a focus on improving public services through technology. Ideal candidates will have strong expertise in Azure and DevSecOps practices, and will contribute to mentoring junior team members.

Benefits

30 days paid holiday

Flexible working hours

Remote working options

Paid counselling, legal, and financial advice

Qualifications

• Deep knowledge of Azure and its products.
• Familiarity with programming languages like .Net, React, Java, Ruby on Rails.
• Experience with tiered technical support using ITIL methodologies.

Responsibilities

• Ensure support requests are handled according to standards and deliver resolutions within SLA.
• Design monitoring solutions and automate performance monitoring.
• Implement enhancements and develop new code while maintaining CI/CD pipelines.

Skills

Azure

DevOps

ITIL

Terraform

Monitoring Solutions

Job description

hackajob Bristol, England, United Kingdom

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Senior Platform Support Engineer

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building, and delivering public services leads to better outcomes for everyone.

We are hiring for a Senior Platform Engineer to join Made Tech’s Managed Service. You will be a part of Made Tech’s client-facing consultancy team, acting as a point of contact for queries from our clients and providing advice relevant to your area of expertise. You will have the opportunity to influence our clients' solutions and help to continuously improve services used daily by members of the public.

Your role

As a Senior Platform Support Engineer at Made Tech, you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, and continuously improve digital services and service operations using DevSecOps practices and data-driven user analytics. As a senior team member, you will leverage your experience to coach and develop junior team members and drive improvements across the service line.

Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation.

Key Responsibilities

• Incident and problem management: Ensure support requests are handled according to standards, deliver resolutions within SLA, lead root cause analysis, provide out-of-hours support, implement security standards, and guide users and support agents.
• Service monitoring and maintenance: Design monitoring solutions, automate performance monitoring, improve logging and alerting, update documentation, manage data backups, and use performance data to inform improvements.
• Application and platform development: Implement enhancements, develop new code, maintain CI/CD pipelines, ensure compliance with security and data regulations, collaborate with SMEs, estimate effort, and apply TDD.
• Service onboarding and transition: Participate in knowledge transfer, review code and documentation, onboard new services onto ITSM tools.
• Learning and development: Share knowledge, adapt to client needs, learn emerging technologies, mentor colleagues, and support professional growth.

Skills, Knowledge & Expertise

We encourage applications even if you don’t meet every requirement:

• Deep knowledge of Azure and products like Azure DevOps, Azure Pipelines, Azure Load Testing, Azure Database for PostgreSQL.
• Familiarity with programming languages such as .Net, React, Java, Ruby on Rails.
• Understanding of Infrastructure as Code, especially Terraform.
• Experience with tiered technical support using ITIL methodologies.
• Experience designing and implementing monitoring and alerting solutions.

Get in touch with our talent team for an informal chat about the role and your fit. We are hiring directly, so no responses to external agency CVs.

Security Clearance

Many clients require SC clearance, which involves 5 years' UK residency and employment history or full-time education.

Support in applying

If you need the job description in another format or assistance with your application, contact [e-mail].

We value diversity and encourage applicants from underrepresented groups. We offer support and adjustments during the application process; see our blog for more info.

Life at Made Tech

We foster an inclusive, diverse, and supportive environment, with community engagement via Slack channels and communities of practice. We promote mental health, neurodiversity, and continuous learning.

Job Benefits

Our benefits include:

• 30 days paid holiday
• Flexible working hours
• Flexible parental leave
• Remote working options
• Paid counselling, legal, and financial advice

About Made Tech

We use technology to improve society through digital transformation of public services, such as housing, healthcare, and energy sectors. Recognized for transparency and employee well-being, we aim to create a positive impact and a supportive workplace.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and IT
• Industries: Software Development