Senior Planner

Howells Solutions Limited; Slough; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading contractor in social housing seeks a Senior Planner to oversee customer service functions for Repairs & Maintenance. This role involves managing a team to exceed customer expectations and requires strong planning and people management skills. An ideal opportunity for someone wanting to advance their career in the social housing sector.

Qualifications

• Previous experience in social housing repairs and maintenance.
• Experience managing a planning function for a mobile workforce.
• Strong ability to lead, influence, and direct a team.

Responsibilities

• Oversee the full customer service function for the Repairs & Maintenance Contractor.
• Manage a team of Planners and Call Handlers to ensure satisfactory customer service.

Skills

Customer service management

Planning and scheduling

Strong people management

Advanced IT Skills

Tools

Planning software

Job description

Overview

Senior Planner - Social Housing Repairs & Maintenance
Langley, Slough
Full-Time, Permanent
Salary: £28,000 - £30,000 per annum

Responsibilities

• Oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.
• Manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers\' expectations.

Key Criteria

• Previous experience in social housing repairs and maintenance
• Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
• Experience driving customer service best practice and complaint resolution
• Strong people management skills
• Advanced IT Skills including planning software
• Ability to lead, influence and direct a team
• Ability to build and nurture strong working relationships with colleagues based at other sites/offices

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information and your chance of securing this role please apply online now or call Lucy on (phone number removed)