Senior Personal Lines Compliance Analyst

Howden Group Holdings; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

An international insurance firm is seeking a Senior Personal Lines Compliance Analyst in London to enhance compliance culture and manage regulatory frameworks. Ideal candidates will have strong regulatory compliance experience, excellent communication skills, and an understanding of UK data protection legislation. This position offers a career-defining opportunity in a supportive environment with flexible working options.

Benefits

Flexible working hours

Diversity and inclusiveness programs

Support for reasonable accommodations

Qualifications

• Strong regulatory compliance experience within Motor and Home insurance is essential.
• Experience of complaints handling.
• Strong understanding of UK data protection legislation and managing SARs.

Responsibilities

• Develop compliance culture across Personal Lines business.
• Conduct root cause analysis for complaints.
• Support regulatory change implementation.
• Manage data protection requests and risks.

Skills

Regulatory compliance experience

Understanding of FCA frameworks

Complaints handling

Data protection legislation understanding

Excellent communication skills

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Senior Personal Lines Compliance Analyst

This is a key role within the DUAL UK Compliance team in helping to promote a strong conduct risk and consumer duty culture across all personal lines business units. This role supports the Personal Lines business by delivering the Annual Compliance Plan and deputises for Senior Personal Lines Compliance Officer as necessary.

Role Responsibilities

• To work with the Personal Lines (PL) business (Motor and Home) in developing a strong compliance culture in conjunction with the Senior Personal Lines Compliance Officer
• To work with other departments when necessary to provide support.
• To provide advice to the Personal Lines business units and liaise with them to implement and embed regulatory change
• To manage the data rights processes for the Personal Lines business units, including subject access requests (SARs) from start to finish
• To support oversight of all complaints in the Personal Lines business units. This would include root cause analysis and identifying trends and undertaking QA checks across the PL business.

Business Compliance Support

• To collaborate and work with the PL business in providing regulatory advice and support
• To support the Senior PL Compliance Officer in the delivery of the DUAL UK Compliance Plan and any other business projects affecting PL business units
• To support in the implementation of regulatory change requirements across personal lines business units
• To work with the Senior PL Compliance Officer and wider Compliance team in managing and enhancing appropriate systems and controls to ensure that the PL business units continue to meet all relevant regulatory obligations
• To support carrier audits for the personal lines business units with any information requests

Complaints

• To respond to any escalated complaints from the PL business units
• Conduct complaints root cause analysis and quality assurance (QA) reviews over the 1LOD complaints handling team and produce MI for regular reporting

MI and Reporting

• To support the Senior Personal Lines Compliance Officer in preparing papers for PL Product Oversight Group for all PL business products, PL Risk & Compliance Committee, and DUAL UK Conduct Risk Committee for PL business MI

Training

• To support in the delivery of the DUAL UK Compliance Training Plan and any personal lines specific training requirements, including the provision of MI.

Data Protection

• To support the DUAL UK Data Protection Officer in raising awareness of data protection within the PL business units
• To support the DUAL UK Data Protection Officer with logging and responding to all rights requests received across the PL business units under the UK Data Protection legislation including Data Subject Access Requests, rectification, erasure etc.
• To collate monthly data protection risk indicator MI to report to DPO including data rights and data protection incidents and complaints
• Establishing and maintaining Records of Processing Activity (RoPA)
• Identify and escalate high risk processing which may require a Data Protection Impact Assessment (DPIA)
• Support the DUAL UK DPO in the embedding and improvement of data protection controls within the PL business units

Key Requirements

• Strong regulatory compliance experience within Motor and Home insurance is essential
• Understanding of FCA regulatory frameworks
• Experience of complaints handling
• Strong understanding of UK data protection legislation and managing SARs
• Excellent communication skills and stakeholder engagement
• Ability to work well both as part of a team and autonomously
• Ability to demonstrate analytical thinking, and be comfortable with producing accurate data and insightful reporting.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.