Senior Personal Lines Compliance Analyst

Howden; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance group in London is seeking a Senior Personal Lines Compliance Analyst to enhance compliance culture within Motor and Home insurance. Responsibilities include regulatory advice, managing data rights processes, and supporting compliance projects. Strong experience and understanding of FCA frameworks is essential, along with excellent communication skills. The role offers a dynamic work environment and opportunities for career progression.

Benefits

Flexible working hours

Diversity and inclusion initiatives

Career progression opportunities

Qualifications

• Strong regulatory compliance experience within Motor and Home insurance is essential.
• Excellent communication skills and stakeholder engagement are required.
• Ability to work well both as part of a team and autonomously.

Responsibilities

• Develop a strong compliance culture within Personal Lines.
• Provide regulatory advice and support to business units.
• Manage data rights processes, including subject access requests.

Skills

Regulatory compliance experience

Understanding of FCA frameworks

Experience of complaints handling

Communication skills

Analytical thinking

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Senior Personal Lines Compliance Analyst

• To work with the Personal Lines (PL) business (Motor and Home) in developing a strong compliance culture in conjunction with the Senior Personal Lines Compliance Officer

• To work with other departments when necessary to provide support.

• To provide advice to the Personal Lines business units and liaise with them to implement and embed regulatory change

• To manage the data rights processes for the Personal Lines business units, including subject access requests (SARs) from start to finish

• To support oversight of all complaints in the Personal Lines business units. This would include root cause analysis and identifying trends and undertaking QA checks across the PL business.

Role overview

This is a key role within the DUAL UK Compliance team in helping to promote a strong conduct risk and consumer duty culture across all personal lines business units. This role supports the Personal Lines business by delivering the Annual Compliance Plan and deputises for Senior Personal Lines Compliance Officer as necessary.

Role responsibilities

Business Compliance Support

• To collaborate and work with the PL business in providing regulatory advice and support

• To support the Senior PL Compliance Officer in the delivery of the DUAL UK Compliance Plan and any other business projects affecting PL business units

• To support in the implementation of regulatory change requirements across personal lines business units

• To work with the Senior PL Compliance Officer and wider Compliance team in managing and enhancing appropriate systems and controls to ensure that the PL business units continue to meet all relevant regulatory obligations

• To support carrier audits for the personal lines business units with any information requests

Complaints

• To respond to any escalated complaints from the PL business units

• Conduct complaints root cause analysis and quality assurance (QA) reviews over the 1LOD complaints handling team and produce MI for regular reporting

MI and reporting

• To support the Senior Personal Lines Compliance Officer in preparing papers for:

  • PL Product Oversight Group for all PL business products

  • PL Risk & Compliance Committee

  • DUAL UK Conduct Risk Committee for PL business MI

Training

• To support in the delivery of the DUAL UK Compliance Training Plan and any personal lines specific training requirements, including the provision of MI.

Data Protection

• To support the DUAL UK Data Protection Officer in raising awareness of data protection within the PL business units

• Logging and responding to all rights requests received across the PL business units under the UK Data Protection legislation including Data Subject Access Requests, rectification, erasure etc

• Collation of monthly data protection risk indicator MI to report to DPO including data rights and data protection incidents and complaints

• Establishing and maintaining Records of Processing Activity (RoPA)

• Identify and escalate high risk processing which may require a Data Protection Impact Assessment (DPIA)

• Support the DUAL UK DPO in the embedding and improvement of data protection controls within the PL business units

Key requirements

• Strong regulatory compliance experience within Motor and Home insurance is essential

• Understanding of FCA regulatory frameworks

• Experience of complaints handling

• Strong understanding of UK data protection legislation and managing SARs

• Excellent communication skills and stakeholder engagement

• Ability to work well both as part of a team and autonomously

• Ability to demonstrate analytical thinking, and be comfortable with producing accurate data and insightful reporting.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.