Senior Performance Manager, Amazon Shipping

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Senior Performance Manager to lead initiatives in optimizing delivery speed and order fulfillment. This role involves utilizing strong data skills to analyze logistics performance metrics and implement improvements across operations. You will collaborate with various teams to enhance customer delivery experiences while driving continuous improvement. If you are passionate about logistics and eager to make a significant impact in a fast-paced environment, this opportunity is perfect for you. Join a forward-thinking organization committed to redefining the shipping industry!

Qualifications

• 5+ years experience in logistics, supply chain, or operations management.
• Strong analytical skills with experience in logistics metrics and KPIs.

Responsibilities

• Monitor and analyze end-to-end delivery performance metrics.
• Develop action plans to reduce delivery times and improve completion rates.

Skills

Logistics Management

Data Analysis

Stakeholder Management

Project Management

SQL Proficiency

Education

Bachelor's Degree in Supply Chain

Tools

Transportation Management Systems (TMS)

Warehouse Management Systems (WMS)

Advanced Excel

Job description

Senior Performance Manager, Amazon Shipping

Job ID: 2925339 | Amazon EU SARL (UK Branch)

Are you interested in creating the future of e-commerce shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities and disrupt the industry.

Amazon Shipping
Amazon shipping offers Amazon’s delivery capabilities as a product and service. Amazon Shipping’s first customers are sellers in the EU, offering to ship their domestic volume using our delivery network.

Our team is at the forefront of changing the parcel delivery industry in the Europe. In this role, you will have exceptionally strong data skills. You will use these data skills to create custom data through SQL, while using your stakeholder management skills to influence stakeholders.

We are looking for a highly motivated individual to lead initiatives to optimize delivery speed and order fulfillment performance across logistics operations, driving continuous improvement in customer delivery times and order completion rates.



Key job responsibilities
Key Responsibilities:
• Monitor and analyze end-to-end delivery performance metrics, from order receipt to customer delivery
• Track and improve key metrics including on-time delivery, order accuracy, and fulfillment rates
• Identify bottlenecks in warehousing, transportation, and last-mile delivery processes
• Develop action plans to reduce delivery times and improve order completion rates
• Create performance dashboards and reporting systems for logistics KPIs
• Collaborate with warehouse, transportation, and delivery teams to implement improvements
• Lead root cause analysis for delivery delays and missed targets

BASIC QUALIFICATIONS

Requirements:
• 5+ years experience in logistics, supply chain, or operations management
• Strong analytical skills with experience in logistics metrics and KPIs
• Proven track record of implementing delivery performance improvements
• Experience with transportation management systems (TMS) and warehouse management systems (WMS)
• Strong project management and stakeholder communication skills
• Bachelor's degree in Supply Chain, Logistics, or related field
• Highly proficient in SQL

PREFERRED QUALIFICATIONS

Preferred Qualifications:
• Six Sigma or Lean certification
• Experience with last-mile delivery operations
• Knowledge of route optimization and carrier management
• Advanced Excel and data visualization skills
• Relevant experience of communicating with a wide range of senior stakeholders
• Relevant work experience in ambiguous environment
• Experience in managing performance within a shipping service provider.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.