Senior People Operations Manager (HR), EMEA

Morningstar, Inc.; City of Westminster; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global investment research firm is seeking a Senior People Operations Manager to lead its EMEA operations from a London office. This role involves building a high-performing team, enhancing employee experience, and driving operational excellence across HR functions. Candidates should have a strong background in people leadership, business process optimization, and HR technology. The position supports a hybrid work model, allowing for both remote and in-person collaboration.

Benefits

Hybrid work environment

Collaboration tools and resources

Qualifications

• Excellent people leadership skills with experience managing HR/People Operations teams.
• Proven record in leading high-performing teams.
• Ability to develop and communicate a vision.

Responsibilities

• Build and inspire a high-performing People Operations team.
• Champion a service-driven approach prioritizing employee satisfaction.
• Monitor and evaluate KPIs to improve metrics.

Skills

People leadership skills

Business process optimization

Data analytics

Service delivery automation

High attention to detail

Problem-solving mindset

Tools

Workday

ServiceNow

Job description

Overview

The Team: The People & Culture (HR) team plays an essential role in supporting our company's strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar's unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial goals. By helping Morningstar employees succeed we contribute to Morningstar's success.

The Role: As Senior People Operations Manager, EMEA, you will play a pivotal leadership role in shaping and driving a high-performing People Operations function that delivers exceptional employee experience and supports business growth across the EMEA region. You will lead a team that serves as the primary point of contact for employee support, while ensuring operational excellence across the People & Culture (P&C) team, through programs and processes. This role requires a strategic thinker with a hands-on approach, strong team leadership skills, and a passion for continuous improvement. You will collaborate closely with global and regional P&C leaders to ensure alignment and consistency across our HR operations and programs. This role reports to the Head of People & Culture, EMEA and is based in our London office.

Responsibilities

• Build, lead and inspire a high-performing People Operations team in EMEA, fostering a culture of excellence, accountability and trust
• Attract, coach and develop team members, supporting professional growth and career advancement
• Champion a high-impact, service-driven approach that prioritizes employee satisfaction and operational efficiency
• Deliver measurable business value through enhanced efficiency, automation and process improvement.
• Monitor and evaluate KPIs to track, manage and improve existing metrics and identify future measurement opportunities to help drive the ability to make informed business decisions
• Partner with the global Director of Operations (based in the US) to coordinate the global operations roadmap and priority planning in conjunction with key partners such as P&C PMO, Finance and Central Tech (Workday, ServiceNow).
• Partner with People & Culture leaders to establish best in class strategy and practices for delivering employee programs
• Proven track record of leading a high-performing team and a strong ability to coach and mentor team members
• Ability to develop a vision, communicate it, and inspire supporters of Morningstar's People & Culture philosophies
• Proven experience in business process optimization, service delivery automation, and data analytics
• Adept at using HR technology (Workday, ServiceNow) and data to inform decisions and improve service
• High attention to detail, problem-solving mindset, and a commitment to continuous improvement

Qualifications

• Excellent people leadership skills with experience of managing HR/People Operations teams within a global organization
• Proven track record of leading a high-performing team and a strong ability to coach and mentor team members
• Ability to develop a vision, communicate it, and inspire supporters of Morningstar's People & Culture philosophies
• Proven experience in business process optimization, service delivery automation, and data analytics
• Adept at using HR technology (Workday, ServiceNow) and data to inform decisions and improve service
• High attention to detail, problem-solving mindset, and a commitment to continuous improvement

Benefits & Work Environment

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.