Senior People Operations Generalist

ElevenLabs; United Kingdom; Remote; GBP 76,000 - 101,000; Full time

Job summary

A leading educational technology company is seeking a Sr. People Ops Generalist to join their fully remote team. The role involves managing HR operations, compliance, and supporting a positive employee experience. Ideal candidates will have over 5 years of HR experience, strong communication skills, and a proactive mindset, contributing to a diverse and inclusive workplace. Comprehensive benefits are provided, including competitive salary and wellness stipends.

Benefits

Competitive salary and equity

Medical, dental, and vision insurance

Home-office stipend

Generous PTO, flexible sick leave

Annual company meetup

Qualifications

• 5+ years of progressive HR experience.
• Broad knowledge of HR operations and compliance.
• Experience managing multi-state employment requirements.

Responsibilities

• Manage HR data and systems ensuring confidentiality.
• Oversee global payroll and benefits administration.
• Ensure compliance with employment laws and regulations.

Skills

Proactive problem-solving

Detail-oriented

Customer service mindset

Excellent written and verbal communication

Education

HR certification (PHR, SPHR, or SHRM-CP/SCP)

Tools

Gusto

BambooHR

Deel

Ashby

Job description

Overview

About PeopleOps Jobs

PeopleOps Jobs is the best place to find next-generation HR and TA roles. Most of the jobs on our site are based in the US and are remote-friendly. We also have a free advisor service to help you choose the best HRIS, ATS, Payroll, and other HR Software. All the best in your job hunt!

About the Job

About Us:

Elevate Labs is on a mission to improve people\'s minds.

We’ve helped millions of people around the world learn and improve concrete communication, memory, and math skills through Elevate, our first mobile app which has won Apple\'s App of the Year Award and been downloaded more than 60 million times. With Balance, our second mobile app and winner of Google\'s Best App award, we’ve personalized meditation and made it free for an entire year to help more people reduce stress, improve sleep, sharpen focus, and much more.

Elevate Labs is a fully remote company of voracious learners and passionate doers, driven by our vision to help billions of people lead healthy, joyful, and productive lives.

If our mission resonates with you, please consider applying!

The Role

People Ops at Elevate Labs is a small team with a large impact, partnering with managers and leadership to curate an engaging and positive candidate and employee experience.

To further this goal, we’re looking for a seasoned Sr. People Ops Generalist who thrives in fast-paced environments and is energized by managing both strategic initiatives and day-to-day operations. It\'s a broad set of responsibilities, so we are searching for a true generalist who is equally happy scheduling candidates as they are working behind the scenes to keep us compliant and paid on time. This role revolves around managing an extensive list of critical and time-sensitive tasks, so we’re looking for someone who moves quickly, has a keen eye for detail, and is aligned with our goal of timely responses (even if that means jumping on after hours). This role regularly interacts with candidates, employees, and external partners, so excellent written and verbal communication and a customer-service mindset are essential for success.

This is a fully remote position anywhere in the United States, targeting candidates based outside of major metro areas. The role will partner with and report to the Director of People Ops.

How You’ll Make an Impact Here:

HR

• Keep our HR data accurate and confidential by managing our HR systems and records (Gusto, BambooHR, Deel).
• Ensure the team is compensated and cared for through managing global payroll, benefits administration, 401(k), and leaves (eg. parental, FMLA, disability, etc.).
• Keep us compliant, ensuring adherence to federal, state, and local employment laws, visas, overseeing tax registrations and filings, and supporting audits.
• Provide expert advice on HR, benefits, and compliance matters internally, applying and updating company policies in the employee handbook.
• Lead onboarding and offboarding efforts, including managing documentation (eg. I-9, PIIA, COBRA, etc.), scheduling sessions, and coordinating device shipment.
• Liaise with external vendors and partners, including immigration attorneys, benefits brokers, and government agencies, to manage critical HR processes and ensure compliance.

Recruiting Coordination

• Keep our recruiting process running smoothly by managing our ATS and recruiting admin (eg. posting JDs, scheduling interviews, sending offer letters, etc.).
• Provide an excellent candidate and hiring manager experience through helpful and timely communication.

Virtual Office Management

• Celebrate important moments by managing our employee recognition and swag efforts (eg. scheduling swag/gift delivery, designing/ordering new swag, anniversary shout-outs, etc.)
• Keep the business running smoothly through virtual office management (eg. device procurement, IT account management, mail, all-hands slide deck management, etc.)

Qualifications:

• You have 5+ years of progressive HR experience and hold an HR certification (PHR, SPHR, or SHRM-CP/SCP).
• You have broad knowledge of HR operations, compliance, and benefits administration, with experience managing multi-state employment requirements (particularly for companies with 50-100 US-based employees).
• You are highly reliable, detail-oriented, and “sweat the small stuff”.
• You have experience leveraging AI to increase your productivity and impact, and the sound judgment to do so ethically and effectively.
• You are a proactive problem-solver, regularly noticing things that need to be done and/or could be improved, and taking the initiative to do so.
• You have a customer service mindset and excellent written and verbal communication skills.
• You like to roll up your sleeves and get the job done - no task is too small or unglamorous.
• You are able to flex your schedule to accommodate urgent after-hours requests, as they arise.

Bonus:

You have experience with full-cycle recruiting, including sourcing, resume screening, phone screening, candidate communication, and ATS management (we use Ashby).

Benefits & Perks:

• Competitive salary and equity
• Medical, dental, and vision insurance for you and your family
• Distributed team flexibility, with a home-office stipend and co-working reimbursement
• Annual learning, wellness, and travel stipends
• Generous PTO, flexible sick leave, and paid parental leave
• Annual company meetup in a fun location

Compensation:

At Elevate Labs, we take a thoughtful and equitable approach to compensation with the goal of offering fair and sustainable salaries to all employees. We use a market-based, pay-for-performance compensation model that we update annually with high-quality industry compensation data.

The full salary range for this role is $103,000-$135,000 USD, but a subset of the range will be used based on each candidate’s location. Final compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, and location.

Finally, we believe that people should be paid equitably for their expected (and then actual) contributions rather than negotiation skills. To that end, we give all successful candidates our “first and best” offer, and have a no-negotiation policy. We also provide all employees with consistent opportunities to receive compensation increases in line with their contributions and impact throughout their tenure.

How We Hire:

At Elevate Labs, we seek to build high-impact teams with high talent density, and we invest a lot of time and care into the hiring process. Your resume will be reviewed by a human, so we encourage you to keep your resume short (one page should do) and submit it as a PDF.

During the interview process, you can expect a skills assessment and a series of behavioral interview sessions.

Please note that all communication with applicants will be sent from elevatelabs.com or our Applicant Tracking System, Ashby (ashbyhq.com). Elevate Labs will never ask you to create a Microsoft Teams or any other online account before your interview process begins, and we do not communicate with candidates via WhatsApp. If you are asked to provide information and do not believe it is a legitimate request from Elevate Labs, please contact [e-mail] to validate before proceeding.

Our Commitment to Diversity, Equity, & Inclusion:

We believe that there is no single candidate profile that guarantees success in this role. Experience comes in different forms; many skills are transferable, and passion goes a long way. If your background is similar to the job description and you think you can excel in this role, please apply and tell us about yourself and the impact you could make at Elevate Labs.

We also know that diversity of identity, experience, and thought leads to more creativity, better problem-solving, and wiser decisions, which is why we\'re dedicated to adding new perspectives to our team. We are an equal opportunity employer; committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we\'re taking steps to meet that commitment. We highly encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQIA+ folks, veterans, and people with disabilities.

Location: United States (Remote)