Senior People Operations Coordinator

Zopa; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial services company in Manchester is seeking a Senior People Operations Coordinator to support HR operations. The ideal candidate will have experience in HR coordination, strong organizational skills, and an understanding of UK employment law. This hybrid role offers flexibility and the opportunity to work from abroad.

Qualifications

• Experience in HR coordination or administration in a tech or financial services company.
• Strong attention to detail and organization.
• Analytical mindset with data experience.
• High EQ, integrity, and inclusivity.
• Enthusiastic about using AI to enhance processes.

Responsibilities

• Support the creation and updating of people policies.
• Manage HR systems and ensure data accuracy.
• Handle employee records and automate processes.
• Respond to employee inquiries and improve resources.
• Act as a point of contact for HR issues.
• Maintain the People Team knowledge base.
• Assist with SMCR governance and risk management reporting.

Skills

HR coordination

Organizational skills

Data analysis

Understanding of UK employment law

Interpersonal skills

Problem-solving

Job description

Our Story

We started our journey in 2005, building the first peer-to-peer lending company. In 2020, we launched Zopa Bank, a bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining the experience of working in finance, putting people at the center. Our mission is to empower everyone to aim high and move finance forward. Learn more at Zopa.com.

We’re proud of our achievements, including being named one of the UK’s Most Loved Workplaces.

If you enjoy unconventional challenges, think differently, and want to make a significant impact, Zopa is the place for you. Follow us on Instagram @zopalife to see us in action.

Position: Senior People Operations Coordinator

You will report to the People Operations Manager and support HR operations to ensure smooth processes as we grow. Your role will include delivering a great employee experience, ensuring compliance, and reflecting our values.

Key Responsibilities:

1. Design & Implement Policies: Support the creation and updating of people policies to ensure compliance and engagement.
2. System Support & Implementation: Manage HR systems, ensure data accuracy, and support new HR technology rollouts.
3. Employee Administration: Handle employee records, automate processes, and maintain data integrity.
4. Service Quality: Respond to employee inquiries, improve self-service options, and enhance knowledge resources.
5. Issue Resolution: Act as a point of contact for HR issues, resolving them efficiently.
6. Knowledge Management: Maintain the People Team knowledge base and collaborate on self-service portals.
7. Compliance Support: Assist with SMCR governance and risk management reporting.
8. HR Controls: Manage HR controls to mitigate risks and ensure compliance.
9. Cross-team Collaboration: Work with People, Finance, and Legal teams on initiatives.
10. Process Improvement: Identify ways to improve service delivery and efficiency.
11. External Insights: Bring innovative ideas and best practices to the team.

About You:

• Experience: HR coordination or administration in a scaling tech or financial services company.
• Organizational Skills: Strong attention to detail and organization.
• Data Skills: Analytical mindset with data experience.
• Legal Knowledge: Understanding of UK employment law.
• Inclusive Mindset: High EQ, integrity, and inclusivity.
• Problem-solving: Creative and practical solutions skills.
• Interest in AI: Enthusiastic about using AI to enhance processes.
• Communication: Excellent interpersonal skills.
• Presence & Approachability: Friendly, proactive, and supportive, especially in Manchester.

#LI-LK

We’re Growing!

Starting September 2025, we’ll open a new office in Manchester at WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.

Work Flexibility: We support flexible working. This hybrid role requires 2-3 days in the Manchester office. You can also work from abroad up to 120 days a year, subject to right to work.

Diversity & Inclusion

Zopa is committed to a discrimination-free workplace. Our diverse team of nearly 50 nationalities and active DE&I initiatives foster an inclusive culture where everyone can be their full selves. We consider diversity in our hiring and are happy to make reasonable adjustments.