Senior People Centre Advisor- 12 Months Fixed Term Contract

KPMG-UnitedKingdom; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading professional services firm seeks a People Centre Senior Advisor in Birmingham. This role involves delivering HR support, managing queries, and collaborating with various internal teams. Ideal candidates will have strong communication skills, resilience in a fast-paced environment, and proficiency with IT tools. Flexible working options are available.

Qualifications

• Ability to build relationships with stakeholders.
• Experience in a customer-centric environment.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and allocate tasks from internal systems.
• First point of contact for HR queries via phone and email.
• Support internal teams with project management.

Skills

Relationship building

Customer-centric approach

Communication skills

Organizational skills

IT proficiency

Tools

ServiceNow

SuccessFactors

Microsoft Excel

Job description

Job description

Job Title/Req Number: People Centre Senior Advisor - 107411

Contract: 12 Month Fixed Term Contract

Location: Birmingham/Leeds (working from the office two days per week)

The KPMG People Operations function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services, we do work that matters.

Within Central Services, we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.

From HR and Learning, Finance, Procurement, Facilities, and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.

Why Join KPMG as a People Centre Senior Advisor?

Working as part of the Finance and People Operations team, you will be responsible for delivering business-focused and best practice HR support. Your role will include managing a variety of HR queries and being the first line of contact by phone and email. You will provide initial guidance, advice, and support to employees. Your proactive approach will support all activities in the Employee Lifecycle.

You will work on building strong, trusted relationships with key stakeholders, particularly with internal teams such as Payroll, Talent, Immigration, and Benefits.

While establishing yourself as a credible advisor, your ability to challenge and provide sound advice will be instrumental in fostering an essential collaborative environment. You will work collaboratively across the business ensuring a seamless first-class HR service.

Upholding the firm's values, you will serve as a role model for your stakeholders and within the team.

What will you be doing?

1. Monitor, allocate, and work tasks from the systems used (ServiceNow, SuccessFactors, and Appian), ensuring urgent requests are reviewed, allocated, and flagged to the appropriate area/team to be completed promptly & accurately
2. Adhere to all Service Level Agreements for all agreed processes and highlight issues to the Team Leader
3. Data entry based on business requirements
4. First point of contact for queries via phone and email
5. Maintain strong working relationships with relevant internal and external stakeholders
6. Deal with complex queries, advising on complex policy matters and escalated queries
7. Managing projects for internal teams such as Talent and Benefits
8. Supporting with sharing communications with the wider business
9. Take a proactive approach to educating and supporting the EXL team members with queries
10. Deputise for Team Leaders as required, keeping the Assistant Manager informed of any day-to-day issues
11. Be expected to take responsibility for ad-hoc project work and processes as and when required by the Management Team
12. Contribute to department meetings and lead on specific sessions where relevant
13. Promote continuous improvement within the business and internal teams
14. Be proactive in working with both the Management team to improve operational efficiency
15. Keep up to date with KPMG policy changes and the wider firm agenda
16. Assist with reporting and MI when required
17. Support with SOP review and process maps as required

What will you need to do it?

• An ability to build relationships and communicate with people at all levels
• High levels of resilience, with experience of working in a highly pressurized customer-centric environment
• Proactive and high energy individual with a positive approach
• The ability to take a logical, systematic, coherent approach to issues. Thinking outside of the box and weighing up all options available to make an informed decision
• Excellent communicator - written and verbal
• The ability to influence and confidently negotiate at all levels
• Strong organisational, literacy, and numeracy skills
• Good IT office proficiency, including Microsoft Excel, PowerPoint, Word, etc., as well as SuccessFactors or equivalent HR system

Our Locations:

We are open to talk to talent across the country, but our core Central Service hubs for this role are:

• Birmingham
• Leeds

With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.

Find out more:

Within Central Services, we have a range of divisions and specialisms. Click the links to find out more below:

• Central Services (KBS) at KPMG:
• Inclusivity and KPMG:
• KPMG Workability and Disability confidence:

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