Senior Pensions Analyst

Aptia UK Limited; Leatherhead; On-site; GBP 100,000 - 125,000; Full time

Job summary

An innovative firm in the employee benefits sector is seeking a Pensions Analyst to enhance service delivery and quality control. This pivotal role involves supporting client relationships, coaching team members, and driving process improvements. The company is committed to investing in your career development and offers a hybrid working environment. Join a dynamic team dedicated to making a positive impact in the pensions administration field, where your contributions will help clients make informed decisions about their benefits. If you're ready to take the next step in your career, this opportunity could be perfect for you.

Qualifications

• Experience in pensions administration with a focus on process improvement.
• Ability to peer review and ensure quality in complex tasks.

Responsibilities

• Support key client relationships and manage client budgeting.
• Lead process improvements and conduct quality control reviews.

Skills

Pensions Administration

Process Improvement

Quality Control

Client Relationship Management

Coaching

Organizational Skills

Job description

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job Requirements

We are currently seeking an experienced Pensions Analyst to lead on quality service control, maintain standards and who can take the lead on implementing best practice within the team.

This role will play a pivotal part of our service delivery to clients, ensuring that they receive the information when they need it, in a suitable format, enabling them to gain clear information on their benefits and make informed decisions.

This role will work on a hybrid basis from our offices in Leatherhead.

What you will be doing:

1. Supporting key client relationships and client budgeting as well as peer reviewing complex tasks
2. Coaching junior members of the team on complex tasks or situations
3. Leading on process improvement for clients and undertaking quality control calculation reviews on the team’s work
4. Driving continual improvement around operational effectiveness and client profitability
5. Ensuring errors, omissions and complaints are handled in line with agreed procedures and timescales, alongside the Administration Service Manager
6. Presenting periodic reports for clients, regulatory and Trustee boards, including information on all operational work activities

What we are looking for:

1. Experience within the pensions administration field, able to demonstrate experience improving processes, and a close understanding of complex pensions administration tasks and calculations
2. Able to take responsibility for the quality and delivery of your own work, able to peer review and provide broader quality control as needed
3. Organised and able to prioritise effectively
4. A team player, able to work with and coach others

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

About Us

Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees.

With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.