Senior Pensions Administrators

Capita; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading pensions firm in London is seeking Senior Pensions Administrators to support clients and ensure exceptional service quality. This role includes checking complex calculations and mentoring team members. Candidates should have experience in pension administration and strong communication skills. The position offers competitive pay, career progression, and flexible working options, including remote work.

Benefits

23 days holiday plus buying extra leave

Company matched pension

Voluntary benefits for lifestyle

Paid volunteer day

Access to Employee Network Groups

Qualifications

• Strong teamwork ethic with experience coaching others.
• Ability to manage complex queries and escalations.
• Excellent accuracy and attention to detail.

Responsibilities

• Check calculations and processes, ensuring tasks are completed accurately.
• Support the team on complex casework and high-value cases.
• Control and enhance quality of customer outputs through effective coaching.

Skills

Pension administration experience

Coaching and mentoring

Attention to detail

Numeracy skills

Communication skills

Tools

Microsoft Office Applications

Job description

We've been looking after people's pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we’re perfectly positioned to support our clients. There has never been a better time to join Capita Pensions Solutions, as we’re experiencing a period of growth and have big plans for 2025 and beyond!



We’re on the lookout for several Senior Pensions Administrators to join our dynamic team. You'll have the chance to work with a variety of clients, supporting your team and manager in meeting daily KPIs. In this role, you will provide guidance on complex calculations and offer feedback and coaching to colleagues as needed.



Capita offers an exciting opportunity for experienced pensions administrators, with a competitive salary, ample opportunities for career progression, support, and training. We prioritise the wellbeing of our staff and promote a healthy work-life balance. While most of our colleagues enjoy the flexibility of working from home, there is also the option to work in the office on a hybrid basis, with pensions team locations in Darlington and Sheffield.

Job Description

What you'll be doing:

• Check calculations and processes, completing all tasks in line with current work procedures.
• Support the team on complex casework, high value cases, and complaints.
• Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential.
• Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality
• Work within set Key Performance Indicators and quality standards.
• Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence.
• Participate in and promote good team communication and share knowledge and expertise with other team members.

What we’re looking for:

• Pension administration experience with knowledge and experience of DB pension schemes.
• Strong team work ethic, with experience coaching and mentoring others.
• Experience leveraging your pensions expertise to review and ensure the accuracy of others work.
• Excellent numeracy and data inputting skills, with proficiency in performing manual calculations.
• Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications).
• Skilled in managing complex queries and escalations.
• Excellent accuracy, attention to detail and quality management skills.
• Strong communication skills, including written communication skills in a variety of communication channels.
• Ability to work under pressure and towards tight deadlines.

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you:

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] or call [phone] and we’ll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.