Senior Pensions Administrator

Line Up Aviation; City Of London; Remote; GBP 35,000 - 40,000; Full time

Job summary

A financial services provider is seeking a Senior Pensions Administrator to join their team remotely. The role involves ensuring high-quality service delivery and mentoring others in pension administration. Candidates should have at least one year of relevant experience and strong communication skills. Additional benefits include paid volunteering days and a comprehensive pension scheme.

Benefits

23 days' holiday with the opportunity to buy extra leave

Company matched pension and life assurance

Paid volunteering day

Voluntary benefits for lifestyle

Qualifications

• Minimum of 1 year's pension administration experience.
• Experience with DB pension schemes.
• Skilled in managing complex queries and escalations.

Responsibilities

• Check calculations and processes per current work procedures.
• Support team on complex casework and complaints.
• Control and enhance quality of customer outputs.

Skills

Pension administration experience

Coaching and mentoring

Numeracy and data inputting

Communication skills

Tools

Microsoft Office Applications

Job description

Overview

Are you ready to take the next step in your pensions career? Our client is looking for a talented Senior Pensions Administrator to join their growing team on a permanent basis. You'll play a key part in delivering exceptional service to clients while developing your skills with ongoing training and clear progression opportunities, and supporting the team on complex casework, high value cases and complaints.

Role: Senior Pensions Administrator

Salary: £35,000-£40,000

Hours: Monday to Friday, 9am to 6pm, 40 hrs per week

Location: Fully Remote

What you'll be doing

• Check calculations and processes, completing all tasks in line with current work procedures.
• Support the team on complex casework, high value cases, and complaints.
• Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential.
• Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality.
• Work within set Key Performance Indicators and quality standards.
• Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake root cause analysis. Implement effective corrective action to prevent re-occurrence.
• Participate in and promote good team communication and share knowledge and expertise with other team members.

Essential Requirements

• Minimum of 1 year's pension administration experience with knowledge and experience of DB pension schemes.
• Strong team work ethic, with experience coaching and mentoring others.
• Experience leveraging your pensions expertise to review and ensure the accuracy of others work.
• Excellent numeracy and data inputting skills, with proficiency in performing manual calculations.
• Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications).
• Skilled in managing complex queries and escalations.
• Excellent accuracy, attention to detail and quality management skills.
• Strong communication skills, including written communication skills in a variety of communication channels.
• Ability to work under pressure and towards tight deadlines.
• Strong team working ethic and ability to coach and guide other employees.

What’s in it for you

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to the Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.