Senior Pensions Administrator

JR United Kingdom; Bristol; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading wealth management organization in the UK is seeking an experienced Pensions Technical Administrator / Paraplanner for their Bristol or Cirencester office. This hybrid role involves providing technical pensions advice, supporting continuous improvement, and delivering exceptional service to internal stakeholders. The position offers career development opportunities and an outstanding benefits package.

Benefits

Competitive salary

Up to 25% annual bonus

10% non-contributory pension

10x life assurance

Private medical & dental insurance

28 days' holiday + bank holidays

6 months' fully paid maternity/paternity leave

Free on-site parking

Ongoing professional development

Hybrid working flexibility

Qualifications

• Strong pensions expertise and communication skills required.
• Experience in financial planning and technical queries is essential.
• Willingness to progress towards Level 6 qualifications.

Responsibilities

• Provide technical pensions advice to stakeholders via Live Chat, email, and phone.
• Lead improvements to tools and systems for efficiency.
• Deliver tailored presentations and support on complex queries.

Skills

Pensions Expertise

Communication Skills

Financial Planning Knowledge

Analytical Skills

Training Skills

Education

Level 4 Diploma

Job description

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Recruiting for an expereinced Pensions Technical Administrator / Paraplanner role with one of the UK's leading wealth management organisations, based in either their Bristol or Cirencester offices. This hybrid opportunity offers a brilliant blend of technical challenge, stakeholder interaction, and career development.
Joining a supportive team of around 15 people and reporting to the Helpline Support Manager, you'll provide technical pensions advice and guidance to internal stakeholders via Live Chat, email, and phone—supporting queries around the advice framework and delivering excellent service within agreed service levels.
You'll also support continuous improvement and knowledge sharing across the business by:

• Resolving technical and advice queries quickly and accurately
• Leading improvements to tools and systems that help colleagues work more efficiently
• Delivering tailored presentations to new and existing stakeholders
• Providing in-depth support on complex queries via a dedicated consultation service
• Acting as a subject matter expert on internal projects
• Contributing to training delivery and drafting technical content

About You:
We're looking for someone with strong pensions expertise and excellent communication skills. Ideally, you'll be:

• Level 4 Diploma qualified (with a willingness to work towards Level 6)
• Experienced in applying financial planning knowledge in a practical setting
• Confident handling technical queries and explaining complex concepts clearly
• Skilled in analysing queries and tailoring responses appropriately
• A team player, confident leading training and sharing best practices

Knowledge of financial services products and advice frameworks would be beneficial.
What's in it for You?
This company offers an outstanding benefits package, including:

• Competitive salary
• Up to 25% annual bonus
• 10% non-contributory pension (rising with service), with additional matching
• 10x life assurance, PHI, and critical illness cover
• Private medical & dental insurance
• 28 days' holiday + bank holidays, with the option to buy more
• 6 months' fully paid maternity/paternity leave
• Free on-site parking
• Ongoing professional development and hybrid working flexibility

Hours: Monday–Friday, 9am–5pm
Location: Bristol or Cirencester (2 days per week in the office)

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