Senior Payroll Manager - Hybrid, Growth & Client Impact

Cintra HR & Payroll Services; Newcastle upon Tyne; Hybrid; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Hybrid work arrangements

Pension contribution 5%

Health plan and wellbeing support

Onsite parking

Job summary

Cintra HR & Payroll Services in Newcastle upon Tyne seeks a senior Payroll Manager to lead the Outsourced Payroll team, own end-to-end payroll accuracy, and drive client outcomes. You will report to the Head of Outsourced Payroll and shape the client experience and your team’s development.

You will coach payroll professionals, manage client relationships, ensure compliance with HMRC rules, and contribute to commercial performance in a fast-paced bureau environment. Hybrid working is available.

Qualifications

• 5+ years end-to-end payroll experience with advanced payroll systems knowledge.
• Proven people management experience coaching payroll professionals.
• Strong HMRC legislation, pensions and auto-enrolment understanding.
• Experience handling client complaints at management level.
• Excellent planning and prioritisation across multiple client payrolls.
• Advanced Excel and numeracy skills.
• Ability to work with migration, implementation and operations teams.
• Clear written and verbal communication; calm under pressure.

Responsibilities

• Lead, mentor and develop a team of payroll administrators with clear objectives.
• Manage team workload to deliver across all client accounts on time.
• Maintain team culture, equitable workload and high team morale.
• Own recruitment for the payroll team and select top talent.
• Ensure accurate and timely processing of client payrolls per SLAs.
• Regularly review payroll controls and manage the operational database.
• Ensure HMRC compliance, pension, auto-enrolment and court orders.
• Champion GDPR under UK GDPR and ISO 27001 standards.
• Build trusted client relationships; run meetings and manage escalations.
• Own client satisfaction metrics (NPS 30+).
• Report team costs, revenues and payroll production costs.
• Drive profitability and growth of revenue within accounts.
• Collaborate on client onboarding journeys with Migration/Implementation.
• Promote adoption of new tools and efficiency improvements.

Skills

Payroll leadership

People management

HMRC & compliance

Client relationship management

Planning & organisation

Excel proficiency

Cross-team collaboration

Clear communication

Resilience under pressure

Tools

Microsoft Excel

Payroll systems

Job description

Cintra HR & Payroll Services in Newcastle upon Tyne seeks a senior Payroll Manager to lead the Outsourced Payroll team, own end-to-end payroll accuracy, and drive client outcomes. You will report to the Head of Outsourced Payroll and shape the client experience and your team’s development.

You will coach payroll professionals, manage client relationships, ensure compliance with HMRC rules, and contribute to commercial performance in a fast-paced bureau environment. Hybrid working is available.