Senior Payroll Lead for Complex UK Clients (Hybrid)

Hollybank Trustees Ltd; Sidcup; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Affinia is seeking a Payroll Senior to lead complex client payrolls with a focus on leadership, strategic input, and compliance. You will move beyond routine processing to manage high‑value cases, oversee the payroll team, and contribute to service line development.

The role operates under a hybrid policy, combining office, client site, and home working. You will maintain strong client relationships, ensure accurate pay calculations, and uphold data security standards (GDPR).

Responsibilities

• Independently manage end-to-end processing of a diverse portfolio of client payrolls
• Ensure timely and accurate calculation of gross pay, deductions, statutory payments and pension contributions
• Oversee year-end processing and other statutory reporting
• Act as a primary point of contact and trusted advisor for an allocated client portfolio, building strong, lasting relationships
• Proactively manage client expectations regarding deadlines, scope, and service delivery
• Identify and advise clients on opportunities for value-added services
• Effectively resolve complex client queries and issues, ensuring high levels of client satisfaction
• Implement and maintain robust internal quality control procedures for all payroll processes
• Proactively identify, assess, and mitigate risks related to payroll accuracy, compliance, and data security (e.g., GDPR)
• Ensure 100% compliance with current payroll legislation (HMRC, TPR, etc.), implementing necessary changes efficiently
• Conduct internal audits and reviews to maintain service excellence and minimise errors
• Provide guidance, support, and technical mentorship to junior payroll administrators and semi‑seniors
• Review work performed by junior staff, providing constructive feedback and ensuring accuracy

Job description

Affinia is seeking a Payroll Senior to lead complex client payrolls with a focus on leadership, strategic input, and compliance. You will move beyond routine processing to manage high‑value cases, oversee the payroll team, and contribute to service line development.

The role operates under a hybrid policy, combining office, client site, and home working. You will maintain strong client relationships, ensure accurate pay calculations, and uphold data security standards (GDPR).