Senior Payments Operations Lead (FTC)

Pay.UK Limited; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave

Employee assistance programme

Cycle to Work Scheme

Season ticket loan

Annual fitness subsidy of up to £500

Working from home policy - minimum 40%

Job summary

Pay.UK Limited in London is seeking a Senior Payments Operations Officer on a 12-month fixed-term contract to safeguard and manage our payment operations across Bacs, FPS, I C S and Managed Services. You will lead incident response, oversee day-to-day operations, and support change initiatives while coordinating with multiple stakeholders.

The role requires extensive knowledge of payments operations, strong communication skills, and the ability to work in a fast-paced, regulated environment.

Qualifications

• Experience in complex payment operations within heavily regulated financial services.
• Operational knowledge of Bacs, FPS, I C S and Reference Data, with ability to support Pay.UK participants.
• Effective communication skills (written, verbal and listening) with stakeholder management.
• Highly organised and able to manage multiple priorities.
• Proactive risk awareness and ability to identify operational risks and improvement opportunities.
• Willingness to collaborate across a matrix environment.
• Strong coordination and negotiation skills, with technical and business acumen in payments.

Responsibilities

• Support the delivery of Pay.UK’s 24/7/365 payment operations and assist in managing operational incidents.
• Provide day-to-day operational oversight and act as an escalation point for Payments Operations Officers.
• Execute daily operational tasks and participate in shift and on-call rotas to ensure continuous service.
• Monitor supplier and customer performance against service levels, escalate issues and support improvements.
• Contribute to change initiatives and projects and support onboarding/off-boarding activities.

Job description

Pay.UK Limited in London is seeking a Senior Payments Operations Officer on a 12-month fixed-term contract to safeguard and manage our payment operations across Bacs, FPS, I C S and Managed Services. You will lead incident response, oversee day-to-day operations, and support change initiatives while coordinating with multiple stakeholders.

The role requires extensive knowledge of payments operations, strong communication skills, and the ability to work in a fast-paced, regulated environment.