Senior Patient Administrator

NHS; Isleworth; On-site; GBP 32,000 - 35,000; Part time

Job summary

A leading healthcare provider is seeking a Senior Patient Administrator to provide comprehensive administrative support at West Middlesex University Hospital. You will coordinate workflows and ensure high-quality patient service. Ideal candidates have strong communication and administration skills with experience in busy environments. This part-time role offers competitive pay and the chance to work within a dedicated healthcare team.

Qualifications

• Experience working in a team and communicating with the public.
• Demonstrable experience in a busy office environment.
• Excellent written and verbal communication skills.

Responsibilities

• Provide comprehensive administrative support to the Clinical Support Directorate.
• Coordinate workload to meet demands of senior leaders.
• Ensure a high standard of service delivery for patients.

Skills

Excellent communication skills

Ability to prioritise workload

Experience in administration

Education

A level or NVQ Level 3 in Business and Administration

Tools

Windows based computer systems

Job description

Job summary

Senior Patient Administrator

West Middlesex University Hospital 9am to 5pm or 8am to 4pm (part time role Monday to Tuesday ONLY)

This is an exciting opportunity to become the Senior Administrator providing a fully comprehensive administration service to the high performing Clinical Support Directorate.

The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.

The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and where appropriate for ensuring necessary follow up action and deadlines are met. Attention to detail is paramount in this post as is the ability to prioritise workload, previous experience in administration is essential to this post.

Main duties of the job

The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs.

The Senior Patient Administrator will provide effective and efficient administrative support to a team and will act as a focal point of communication between patients, doctors and other healthcare professionals. A senior member of the team, the staff member will act as a role model to others in all aspects of their work, consistently demonstrating the highest standards of professionalism and customer service.

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Details Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year per annum incl. HCAS (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

289-CS-119

Job locations

West Middlesex University Hospital

Twickenham Road

Isleworth

TW7 6AF

Job description Job responsibilities

• Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
• Support the Team Leader in maximising the best use of clinical and non-clinical resources
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
• Proactively manage patient pathways so that all patients receive a high standard of service delivery
• Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
• Ensure all activity is cashed up in a timely manner using Trusts Cerner/appropriate IT system including DNAs and discharges.
• Participate in new staff induction, demonstrates duties to new starters and providing close supervision
• Develop of new members of the team through training and supervision
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
• Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
• Ensure patient demographic details are updated on the Cerner
• Collect and use data to measure performance of department against objectives.
• Assist all members of staff and patients with the uptake of new technologies, and where required become a user champion to embed learning
• Assist in sourcing specialist equipment as appropriate.
• Flag up and report overseas visitors for payment
• Retrieve and validate missing NHS numbers card and investigate errors
• Participate in regular team meetings and other relevant meetings e.g. Patient Access, DM01
• Assist in the maintenance of stationery stock.
• Organise and prioritise workload with minimal supervision

Job description Job responsibilities

• Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
• Support the Team Leader in maximising the best use of clinical and non-clinical resources
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
• Proactively manage patient pathways so that all patients receive a high standard of service delivery
• Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
• Ensure all activity is cashed up in a timely manner using Trusts Cerner/appropriate IT system including DNAs and discharges.
• Participate in new staff induction, demonstrates duties to new starters and providing close supervision
• Develop of new members of the team through training and supervision
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
• Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
• Ensure patient demographic details are updated on the Cerner
• Collect and use data to measure performance of department against objectives.
• Assist all members of staff and patients with the uptake of new technologies, and where required become a user champion to embed learning
• Assist in sourcing specialist equipment as appropriate.
• Flag up and report overseas visitors for payment
• Retrieve and validate missing NHS numbers card and investigate errors
• Participate in regular team meetings and other relevant meetings e.g. Patient Access, DM01
• Assist in the maintenance of stationery stock.
• Organise and prioritise workload with minimal supervision

Person Specification Education and Qualifications Essential

• English and Mathematics GCSE or equivalent
• Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.

Desirable

• Qualification in Management such as First Line Managers up to certificate level.

Experience Essential

• Experience of working in a team
• Communicating with members of the public
• Demonstrable experience of working in an administrative role in a busy office environment
• Experience of working with management and the general public
• Experience of working with a wide range of people

Desirable

• Working in NHS or other similar health care environment.
• Demonstrable experience of working within customer-driven service and working to strict targets
• Proven experience of dealing with complex telephone calls

Skills and knowledge Essential

• Excellent communication skills both written and verbal
• Able to explain procedures and policy to other staff
• Willing to learn new systems
• Ability to prioritise workload effectively and meet competing demands
• Competent working knowledge of windows based computer systems
• To have a flexible approach to work and be able to use own initiative

Desirable

• Familiarity with written communications
• Knowledge of filing systems and ability to file accurately and pay attention to detail

Person Specification Education and Qualifications Essential

• English and Mathematics GCSE or equivalent
• Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.

Desirable

• Qualification in Management such as First Line Managers up to certificate level.

Experience Essential

• Experience of working in a team
• Communicating with members of the public
• Demonstrable experience of working in an administrative role in a busy office environment
• Experience of working with management and the general public
• Experience of working with a wide range of people

Desirable

• Working in NHS or other similar health care environment.
• Demonstrable experience of working within customer-driven service and working to strict targets
• Proven experience of dealing with complex telephone calls

Skills and knowledge Essential

• Excellent communication skills both written and verbal
• Able to explain procedures and policy to other staff
• Willing to learn new systems
• Ability to prioritise workload effectively and meet competing demands
• Competent working knowledge of windows based computer systems
• To have a flexible approach to work and be able to use own initiative

Desirable

• Familiarity with written communications
• Knowledge of filing systems and ability to file accurately and pay attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex University Hospital

Twickenham Road

Isleworth

TW7 6AF

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex University Hospital

Twickenham Road

Isleworth

TW7 6AF

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)