Senior Passenger Experience Agent

Swissport International AG; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airport services provider is hiring in London. The role involves assisting passengers with check-in, baggage processing, and boarding, ensuring a smooth travel experience. Ideal candidates will have at least three GCSEs, excellent communication skills, and a passion for customer service. Flexibility to work various shifts is essential. Experience in an aviation environment is preferred. Join us in providing top-quality support to passengers and fulfilling various operational duties!

Qualifications

• Must possess at least three GCSE’s / O Level or equivalent.
• Flexible to work various shifts including nights and weekends.
• Excellent communication skills required.
• Previous experience in aviation is desired.
• Ability to speak additional languages desired.

Responsibilities

• Assist passengers with self-service check-in kiosks.
• Inspect and verify passenger documentation.
• Manage passenger baggage processing.
• Assist passengers with special requirements.
• Comply with security and procedural regulations.

Skills

Customer service passion

Excellent communication

Flexibility for shifts

Ability to speak English

Education

Three GCSEs / O Level or Leaving Cert

Job description

A leading airport services provider is hiring in London. The role involves assisting passengers with check-in, baggage processing, and boarding, ensuring a smooth travel experience. Ideal candidates will have at least three GCSEs, excellent communication skills, and a passion for customer service. Flexibility to work various shifts is essential. Experience in an aviation environment is preferred. Join us in providing top-quality support to passengers and fulfilling various operational duties!