Senior Partner - Delivery - Digital Transformation

TPXimpact Ltd; United Kingdom; Remote; GBP 80,000 - 120,000; Full time

Job summary

A leading consulting firm in the UK is seeking a transformation leader to drive digital initiatives in government and large organizations. The ideal candidate will possess extensive client management skills and a proven track record in leading complex digital transformation projects, while ensuring a positive experience for all stakeholders.

Benefits

30 days holiday + bank holidays

Maternity/paternity leave

Health cash plan

Personal learning and development budget

Access to equity in the business

Qualifications

• At least five years of experience in digital, design, technology or data related disciplines.
• Demonstrable experience leading large-scale projects.
• Engagement with senior stakeholders in diverse organizational contexts.

Responsibilities

• Lead major programmes, ensuring client relationship management and project accountability.
• Foster partnerships with clients while delivering high-quality outcomes.
• Mentor teams and instill TPXimpact's values in the delivery process.

Skills

Leadership

Client Relationship Management

Strategic Insight

Problem Solving

Communication

Job description

About The Role

You bring extensive experience of leading large scale digital, product and transformation initiatives, working within established consulting and advisory circles and into large and complex organisations, such as Government departments, national charities or international businesses. You’ll know that product is a mindset, and this role is not project management or leading a PMO.

It involves working with Ministers, Perm Secretaries, CEOs - coaching and enabling them and their teams to take bold steps around reform and innovation in an AI era. It means being completely immersed in our client’s problem spaces, whilst building inclusive and exciting spaces for rainbow teams to think big and deliver at speed, and ensuring a consistently great TPX experience for our clients.

You’ll provide overall accountability and leadership for, our biggest, thorniest and challenging programmes of work. You’ll bring a track record of holding accountability for large scale and deep-reaching digital transformation projects, programmes and portfolios, routinely using your wisdom, judgement, expertise and occasional good humour to ensure we deliver exceptional impact.

These range in scale, value and complexity; in central government, they might be leading cross-disciplinary teams across multiple projects each with different senior stakeholders, outcomes, levels of complexity and team specialism. On such engagements, TPX might typically be deploying 40-100 people concurrently, delivering some of the largest digital programmes for Government and beyond.

In our key areas - primarily the UK public sector with emergent work in commercial, higher education and commercial spaces - we are delivering business critical digital transformation and change programmes, often in highly regulated environments, or where there can be no interruption to the provision of statutory services or matters of public health.

This role will be accountable for delivery, sitting at the table alongside departmental directors/perm secretaries in major public sector organisations and directly supporting them to achieve their delivery ambitions. In the most complex work you’ll be supported by a senior sponsor who holds the overall client relationship while in other work you may need to do this alongside your delivery role.

Dimensions (Indicative)

• Portfolio oversight = Up to £20m revenue delivered in year, TCV up to £60m
• Headcount = approx up to 150
• Leading indicators = 6-12 month Strategic portfolio planning pipelines aligned to account strategy. Tactical workforce planning approximately 3 months
• Leading indicators = In year revenue recognition
• Lagging indicators = Client satisfaction and quality of delivery outcomes
• Resource Complexity and Nature of Work Teams = Medium complexity due to delivery and resourcing challenges in a volatile labour market, leading to potential churn and fluctuations in available resources at short notice
• Problem Solving Responsibility and Complexity = Medium complexity in resourcing and mentoring project teams providing services to client organisations, requiring the ability to deal with ambiguity and adapt to fast-changing situations
• Change management requirements = Medium, with responsibility for effectively managing change within client environments, ensuring smooth transitions and alignment with client objectives through iterative improvements and strategic guidance

Responsibilities

• Client Partnership and Ambassadorship: Act as an ambassador for TPXimpact, fostering deep partnerships with clients to create a seamless, trusting, and empowering delivery environment. Maintain a careful balance of stakeholder needs, client relationships, team wellbeing, delivery pressures, and the value of outcomes.

• Leadership and Communication: Use exceptional communication skills to win the confidence of clients and inspire teams, ensuring a relentless pursuit of quality and standards. Provide creative and technical direction, ensuring work is bold and ambitious, while knowing when to seek support or inspiration from others.

• Delivery Leadership: Lead major programmes of work, taking accountability for project budgets, team structures, people decisions, client commitments, quality levels, and delivery timetables. Create and maintain a delivery culture that encourages open working, user and stakeholder engagement, and creative problem-solving.

• Work-winning: Develop and cultivate relationships and trust with our clients and teams that are at the heart of social reform so we can have even greater impact. Reliably converting new work opportunity, you’ll develop clear client propositions; proactively lean into growth efforts, including bids, pitches and propositions; and identify and shape new market opportunities.

• Strategic Insight and Storytelling: Articulate and connect the desired changes for clients, whether improving user journeys or achieving new policy goals, using storytelling, visuals, and analogies. Inspire clients, partners, and team members through moments of ambiguity and uncertainty, linking day-to-day delivery to broader impacts.

• People Leadership and Development: Ensure teams experience TPXimpact's values by instilling purpose, modelling accountability, recognising craft, and fostering togetherness. Advocate for creative problem-solving and challenge clients and assumptions to deliver exceptional results and build capability within client teams.

• Reflective and Active Learning: Model a commitment to becoming a reflective and active learning organisation, embracing the concept of failing fast to create spaces for experimentation and rapid iteration.

About You

You’ll be a great all-rounder - thought leader, proposition developer, strategist, business developer, client director and inspirational leader. You’ll have exceptional client management and relationship skills. But identifying and successfully progressing new business opportunities (through organic growth, reputation building and on-upsell) will be a vital part of this role. You’ll have at least five years experience of working in digital, design, technology or data related disciplines in the Central Government sector. You’ll be able to win clients over with your demonstrable experience of leading exemplary delivery in two or more of those disciplines in large, complex organisations with notable stakeholder, capability and governance challenges.

You know and deeply understand the policy areas, spaces and markets for which you focus (whether that’s an emergent space or an existing market). You’ll have examples of engaging directly with users at both strategic/policy and delivery level and having worked to and met the UK government’s service standard and technology code of practice. You bring a commensurate range of pre-existing senior relationships in those spaces (CEOs, Directors, and other senior leaders), particular in our current and target accounts.

You’ll be skilled at articulating client and sector challenges and helping to share and frame their context such that colleagues and project teams can navigate those spaces deftly to deliver and land project outcomes. You’ll do that through project leadership, account direction, coaching/mentoring, and challenges/crits.

Whilst you’ll bring deep expertise in particular areas, you’ll also be comfortable positioning our full-service offering that spans technology, product, digital transformation, design, delivery, digital experience and automation for . You’ll build a solid personal network with colleagues across TPX to ensure you understand that offer; work with capability leads and other divisions to inform and influence capability area/divisional strategies to align to market/client needs.

Behaviours and PACT values

• Purpose: Demonstrate how the quality of our delivery contributes to the overarching goals of TPXimpact by creating seamless, trusting, and empowering environments for clients. Inspire teams to connect their work to meaningful impacts, ensuring alignment with TPXimpact's mission.
• Accountability: Clearly own, define, and communicate quality objectives, ensuring alignment across all teams. Lead by example, promoting a culture where quality is an organisational mindset. Foster a sense of accountability for quality among all employees, empowering them to take ownership of their roles in delivering exceptional outcomes.
• Craft: Champion the client by emphasising the importance of quality in enhancing client satisfaction and outcomes. Use storytelling and strategic insight to inspire and motivate teams, ensuring that the work is bold, ambitious, and aligned with client goals.
• Togetherness: Collaborate across departments and foster strong relationships to demonstrate the importance of quality as a collective effort. Encourage open communication and engagement with users and stakeholders, ensuring that quality initiatives are understood and embraced by all. Advocate for creative problem-solving and challenge assumptions to deliver exceptional results.

Technical skills

• Programme and Project Direction: Expertise in managing large-scale, complex programmes and projects, particularly within the UK public sector. Ability to oversee project budgets, team structures, and delivery timetables, ensuring the highest standards for quality and creativity..
• Client Relationship Management: Strong skills in developing and maintaining deep partnerships with clients, ensuring seamless and empowering delivery environments. Experience in managing stakeholder needs and balancing client relationships with delivery pressures.
• Strategic Insight and Analysis: Ability to understand and engage with policy areas and markets at both strategic and delivery levels. Proficiency in using strategic insight to connect day-to-day delivery with broader impacts and client goals.
• Communication and Storytelling: Exceptional communication skills, with the ability to use storytelling, visuals, and analogies to inspire and motivate clients, partners, and team members.Capability to articulate complex ideas and changes in a clear and convincing manner.
• Creative and Technical Direction: Skills in providing creative and technical direction, ensuring work is bold, ambitious, and aligned with client objectives. Ability to think creatively and solve client problems through innovative approaches.

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Access to equity in the business through a Share Incentive Plan
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.