Senior Parent Support Advisor (PO1)

Enfield Council; Enfield; On-site; GBP 80,000 - 100,000; Full time

Job summary

Enfield Council seeks an enthusiastic Case Worker for its Early Help Service, aimed at supporting families with children aged 0-18. This role involves direct work in the community and requires strong communication and assessment skills, along with at least 2 years of relevant experience. A hybrid work model is offered with a salary of £18.58 per hour. Candidates should have an NVQ level 3 qualification in Child Care, Education, or Health.

Qualifications

• At least 2 years of direct work with children and families.
• Experience in multi-agency professional meetings.
• Strong writing and assessment skills.

Responsibilities

• Offer support to empower parents and prevent family breakdown.
• Work collaboratively with multidisciplinary teams.
• Conduct assessments and maintain accurate records.

Skills

Communication

Problem Solving

Teamwork

Adaptability

Education

NVQ level 3 qualification in Child Care, Education, Health

Tools

MS Office

Electronic Case Management Systems

Job description

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Client:

Enfield Council

Location:

Enfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aa7cbb7d6cb1

Job Views:

50

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Category :Social Care – Unqualified
Location : Thomas Hardy House, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £18.58

Enfield Early Help Service
We are looking for enthusiastic and able Case workers with at least 2 years experience to join the Early Help Service.
Early Help Service is based within Children and Family Services. It is a preventive service which offers support and advice to families, with children aged 0-18 years that live in or attend a school in Enfield. We are looking for enthusiastic and able Case worker with at least 2 years experience to join the Early Help Service. We will expect excellent writing skills, clear understanding of risk and good assessment skills. The post holder will have a varied caseload, offering support to empower parents / carers to build on family’s strengths preventing family breakdown and the involvement of statutory services The post holder will be accountable to the Early Help Service Deputy Team manager. This is an exciting opportunity to join a strong service that works together with families, to achieve positive outcomes for children and young.

Worker need to be able to demonstrate previous experience in similar role.
The role will be working Hybrid with 2/3 days office based. This role is community based and office based.
This is not a social worker role.

Job Specifics – Skills, Experience, Knowledge & Abilities (You are not restricted to 2 criteria for each category)

• To have significant experience of direct work with children young people and their families in the family home or in the community.
• Experience of working effectively in co-operation and partnership with a range of communities, partner agencies, private sector bodies, public agencies, voluntary bodies and statutory agencies appropriate to the service area.
• Working as a member of a multi-disciplinary team and in partnership with parents, professional and voluntary sector to meet the needs of vulnerable children and families who have multiple and complex needs to achieve sustainable and positive change
• Strong verbal and written communication skills with the ability to work assertively to achieve sustainable and positive change. Including negotiation and problem solving in a multi-disciplinary setting. Good written skills and the ability to carry out assessments, written reports and evaluating outcomes. keep accurate records, organise, plan and coordinate work.
• Ability to keep accurate records, organise, plan and coordinate work and proficient use of IT systems e.g. Outlook, MS Office and electronic case management systems.
• Experience of working with complex case reviews such as multi-agency professional meetings e.g. Multi Agency Panels, Safeguarding or TAFs (teams around the family).
• Trained to deliver accredited parenting programmes
  Behaviours

Appropriate behaviours are key to the delivery of our vision for Enfield.

We want staff who will work collaboratively, flexibly and constructively, and exhibit this ethos in all their dealings with residents, colleagues and partners. Our leaders will be exemplars of the following behaviours and encourage them in staff at all levels;

Take Responsibility
We want staff who are willing to make decisions and be accountable for them. Staff should have a positive can-do attitude where they see problems as challenges which can be overcome. They should accept responsibility for service delivery, be clear about their service offer and deliver what they promise.

Open, Honest and Respectful
We want staff who are comfortable and confident to acknowledge the difficulties and the barriers they face. They should also be able to constructively challenge the way things are done where there is evidence that it impedes service delivery. Challenge should be conducted in a professional, courteous manner with the aim of reaching a mutually agreeable resolution.

Listen and Learn
We want staff who are prepared to actively listen and reflect on customer concerns with a view to understanding the customer’s point of view. Staff should be able to receive constructive criticism and be prepared to adapt the way they operate and deliver services where appropriate.

Work Together to find solutions
We want staff who can work collaboratively with other departments and partners, freely sharing their knowledge and skills to identify solutions to address customer concerns.

Candidates: Please ensure you address these behaviours in your responses to the essential (and desirable if applicable) criteria above.

Please choose a maximum of 6 most important competencies for the role from either the Staff Competency Framework (up to SO2) Leadership Competency Framework (PO1 and above) and list here in ranked order. Candidates will be asked to address these when making their application.

• Adaptable 4. Plan and Organise
• Empower individuals 5. Customer and Community Focus
• Build relationships 6. Upholds standards
  Knowledge*

• Knowledge of early help and integrated processes
• Knowledge of the parenting issues and vulnerabilities ·
• Knowledge of safeguarding and child protection legislation.
• Awareness of the strategies that can be used to empower change within families
Knowledge of accredited parenting programmes
Qualifications & Professional registration criteria

Candidates: Please ensure you address these qualifications in your responses to the essential (and desirable if applicable) criteria, you will be expected to meet these requirements of the role and they will be explored with you at interview.

• NVQ level 3 qualification or equivalent in the field of Child Care, Education, Health.

Special requirements

Candidates: Please note you will be expected to meet these requirements of the role and they will be explored with you at interview.

• Enhanced Disclosure Barring Service (DBS) Check