Senior Outreach Worker (Stabilisation Centre)

Coventry City Council; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Coventry City Council is seeking an experienced Stabilisation Centre Navigator to join Coventry’s Rough Sleeping Team and help shape and deliver a new four-bed Stabilisation Centre, supporting people who have rough slept to move towards settled accommodation.

The role will involve coordinating health, housing and other services, managing a small caseload, and ensuring clients work towards stability, with DBS checks required and Right to Work in the UK a prerequisite.

Responsibilities

• Provision of the statutory homeless service
• Provision of temporary accommodation
• Management of the housing register
• Co-ordination of support to citizens rough sleeping
• Commissioning of homeless services
• Responsibility for housing strategy

Job description

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Housing and Homelessness Service is a very busyenvironment andfaces several challenges to meet thehousing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.

Theteamare responsible for the delivery of the following service functions:

Provision of thestatutory homeless service

Provision oftemporaryaccommodation

Management of thehousing register

Co-ordination of support to citizensrough sleeping

Commissioning of homeless services,and

Responsibility for housingstrategy

TheCouncil has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategieswhich were both approved in 2019.

By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providingtailored support and interventions when someone does become homelessthis is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.

What is the job role?

Can you have future-focused conversations with people about the changes they want to make — without falling into the trap of doing it for them?

Coventry is working hard to support people who've experienced to find their own individual route off the street into accommodation. We are looking for an experienced and motivated Stabilisation Centre Navigator to join Coventry’s Rough Sleeping Team and help shape and deliver a new four-bed Stabilisation Centre, as part of our wider work to support people who have rough slept to move away form the street and towards their own settled accommodation.

The Centre will provide short-term accommodation for people experiencing rough sleeping and complex needs, giving them a period of stability while the right services come together around them. Stays will be short — usually just a few weeks — with a clear focus on what needs to change and what will help the person move forward.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

This role is about creating movement, not simply maintaining the status quo. You will need to be able to have purposeful, future-focused conversations with people about their goals and ambitions, helping them identify what they want to change and what they can do to make that happen. You will need to build relationships without becoming the person who does everything for them, and support people to take ownership of their own journey.

You will manage a small caseload and act as a key coordinator around each person, bringing together health, housing, mental health, substance misuse, probation and other professionals. You will lead regular case management meetings, agree clear actions and ensure that professionals follow through on what has been agreed.

We are looking for someone who is naturally curious, solution-focused and skilled at having conversations that create change. You will need to be confident working with people who may have multiple and complex needs, while maintaining a clear focus on their future rather than becoming drawn into crisis management alone.

You don't need to arrive with all the answers. Training and support will be provided in the approaches and tools we use, but we are looking for someone who already has the natural ability to engage people in conversations about change, challenge constructively and encourage people to do things for themselves.

This is a new role and an opportunity to help shape how the Stabilisation Centre works. You will be at the centre of a new approach to supporting people away from rough sleeping — bringing people and services together, creating momentum and helping people take their next steps towards greater stability and longer‑term accommodation.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

If you would like to chat about the role please contact John on 07866 858754

Interview date(s):Thursday 26th November 2026

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

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