Senior Outpatient Pharmacy Leader

Epsom and St Helier University Hospitals; United Kingdom; Remote; GBP 64,000 - 71,000; Full time

Job summary

Epsom and St Helier University Hospitals seeks a ChiefPharmacy Technician to lead and transform the Outpatient Pharmacy Service across St Helier and Epsom. You will shape processes, improve patient pathways and drive safe, efficient dispensing with strong governance and data-driven decisions.

You will oversee workforce planning, digital transformation and collaboration with pharmacists, clinical teams and wider Trust services to deliver sustained improvements and excellent patient care.

Qualifications

• GPhC registration as Pharmacy Technician.
• BTEC/NVQ Level 3 Diploma in Pharmaceutical Science or equivalent.
• Membership of APTUK or equivalent professional body.
• Practice Supervisor and/or Educational Supervisor qualification.
• Additional leadership or management qualification.

Responsibilities

• Lead and inspire the Outpatient Pharmacy team across both St Helier and Epsom, providing technical and operational leadership to ensure a safe, efficient and patient-focused service.
• Shape the future of outpatient pharmacy by developing and standardising processes, improving patient pathways and leading service redesign across both sites.
• Drive performance by monitoring and analysing KPIs, workload, waiting times, dispensing activity, incidents and patient experience, identifying bottlenecks and delivering improvements.
• Lead workforce planning to ensure appropriate staffing, skill mix, competency and service capacity to meet patient demand and Trust priorities.
• Champion governance and patient safety, providing senior oversight of incidents, complaints, risks, medicines losses, drug recalls and technical standards.
• Lead digital transformation, using pharmacy systems, data and technology to improve workflow, efficiency, communication and the patient experience.
• Develop and implement change, working collaboratively with pharmacists, clinical teams and wider Trust services to deliver sustainable improvements.
• Provide senior technical expertise within Outpatient Pharmacy, ensuring medicines are supplied safely and efficiently in accordance with legislation and Trust policies.
• Support innovation and continuous improvement, evaluating the impact of service changes through data and patient feedback.

Skills

Leadership

Communication

Analytical thinking

Stakeholder management

Time management

IT literacy

Data analysis

Quality improvement

Team collaboration

Education

GPhC registration as Pharmacy Technician

BTEC/NVQ Level 3 Diploma in Pharmaceutical Science

Membership of APTUK or equivalent

Practice Supervisor/Educational Supervisor qualification

Leadership qualification

Job description

Epsom and St Helier University Hospitals seeks a ChiefPharmacy Technician to lead and transform the Outpatient Pharmacy Service across St Helier and Epsom. You will shape processes, improve patient pathways and drive safe, efficient dispensing with strong governance and data-driven decisions.

You will oversee workforce planning, digital transformation and collaboration with pharmacists, clinical teams and wider Trust services to deliver sustained improvements and excellent patient care.