Senior OSS Application Support Engineer — Telecom & Automation

Tech Mahindra; Reading; Presencial; GBP 60.000 - 62.000; Jornada completa

Descripción de la vacante

Tech Mahindra is seeking an experienced OSS Application Support Engineer to join our team in Reading. You will support a portfolio of OSS platforms, ensuring high availability, performance, and service assurance in a multi-vendor telecoms environment.

The role requires 5+ years of OSS experience, strong Unix/Linux, Python scripting, and ITIL-based service management. You will collaborate across teams, own automation initiatives, and help drive resilient operations and continuous improvement.

Formación

• Minimum 5 years’ OSS application support experience in telecoms or large IT environments.
• Hands-on OSS tools experience: Broadcom Spectrum, EXFO Worx, Versa SD-WAN.
• Strong Unix/Linux background.
• Proficient in Python and shell scripting for automation.
• SQL and database knowledge (Oracle/MySQL).
• Networking knowledge (mobile/core/IP/SD‑WAN).
• ITIL incident/problem/change management.
• Cloud platforms (AWS, Azure).
• AI/AIOps concepts familiarity in operations.
• Automation and orchestration tool experience.
• Security and compliance awareness.
• Excellent communication and stakeholder management.
• Attention to detail and quality.

Responsabilidades

• Provide day-to-day support, administration and maintenance of OSS applications across monitoring and service assurance domains.
• Monitor system performance, availability and health, ensuring proactive identification and resolution of issues.
• Perform incident, problem and change management activities in line with ITIL processes.
• Carry out system upgrades, patching and vulnerability remediation in collaboration with vendors and internal teams.
• Support system integration activities, including northbound and southbound interfaces.
• Develop and maintain automation scripts to improve operational efficiency and reduce manual effort.
• Conduct root cause analysis and drive long-term fixes for recurring issues.
• Maintain accurate technical documentation, runbooks and operational procedures.
• Work closely with network, engineering, security and vendor teams to ensure smooth service delivery.
• Support disaster recovery planning and testing to ensure platform resilience.
• Contribute to continuous improvement initiatives, including automation, cloud adoption and AI-driven operations.

Conocimientos

OSS applications

Unix/Linux

Python scripting

SQL databases

ITIL

Cloud platforms

Automation scripts

Stakeholder mgmt

Educación

Degree in Computer Science or Engineering

Herramientas

Broadcom Spectrum

EXFO Worx

Versa SD-WAN

Descripción del empleo

Tech Mahindra is seeking an experienced OSS Application Support Engineer to join our team in Reading. You will support a portfolio of OSS platforms, ensuring high availability, performance, and service assurance in a multi-vendor telecoms environment.

The role requires 5+ years of OSS experience, strong Unix/Linux, Python scripting, and ITIL-based service management. You will collaborate across teams, own automation initiatives, and help drive resilient operations and continuous improvement.