Senior Organisational Support Officer

Civil Nuclear Constabulary; Butterwick; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A UK governmental agency is seeking a Senior Organisational Support Officer to implement efficient administrative services. Responsibilities include managing the performance of the administration team, overseeing duty rotas, and liaising with stakeholders. Ideal candidates will have strong organizational skills and experience in managing teams. This role offers a generous pension scheme, flexi-time, annual bonus, and other benefits including hybrid working options.

Benefits

Generous pension scheme

Flexi-time

Annual bonus

Subsidised on-site amenities

Family-friendly policies

Cycle-to-work schemes

Qualifications

• Experience in managing administrative functions.
• Ability to plan and implement staff duty rotas.
• Skills in organizing internal and external meetings.

Responsibilities

• Manage administrative functions through effective customer service.
• Plan and implement staff shift and duty rotas.
• Oversee communication and security systems operations.

Skills

Organisational skills

Customer service

Budgeting

Team management

Technical support

Job description

Job Category: Police Staff

Job Description: The Senior Organisational Support Officer will implement and maintain efficient administrative, reception, and secretarial services to all CNC Divisions, utilising business processes, systems, and technology. Responsibilities include planning and overseeing duty rotas to ensure effective reception coverage, including out of hours, and managing the performance of the administration team.

The Operational Support Team provides support to CNC Divisions, ensuring value for money and optimal resource utilisation while adhering to budget constraints. The role involves being the first point of contact for support inquiries, possessing in-depth organisational knowledge, and working with stakeholders at all levels.

Responsibilities:

1. Manage administrative functions through effective customer service and process alignment.
2. Plan and implement staff shift and duty rotas.
3. Ensure team adherence to core deliverables and job descriptions.
4. Onboard, train, and develop staff, recognising talent within teams.
5. Liaise with managers to maintain consistent processes across administrative functions.
6. Manage systems and processes supporting efficient service delivery.
7. Oversee communication and security systems operations.
8. Apply technical support knowledge related to support services.
9. Supervise support team resources for training, estates, and meetings.
10. Coordinate internal and external meetings, including logistics.
11. Manage team change initiatives as a Change Manager when needed.
12. Ensure sufficient staffing through duty rotas.
13. Coordinate with service providers and stakeholders to ensure quality and resolve issues.
14. Support procurement processes, identifying efficiencies.
15. Assist with budgeting and monitor expenditure.
16. Provide accurate data for financial reporting and control.
17. Manage meeting room bookings and conferencing facilities.
18. Maintain high-level minute-taking skills.
19. Lead and manage organisational support teams.
20. Handle challenging situations and behaviours effectively.
21. Manage workloads and influence decision-making.
22. Drive successful change initiatives.

Benefits include a generous pension scheme, flexi-time, annual bonus, subsidised on-site amenities, discounts, free parking, family-friendly policies, hybrid working, and cycle-to-work schemes.

All police staff are expected to uphold the highest standards of professionalism, values, and ethics, as outlined in the CNC Code of Ethics. We are committed to equality, diversity, and inclusion, fostering an environment where everyone can bring their authentic selves to work.

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