Senior Order Management Analyst (London, United Kingdom)

Figma; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading design software company in Greater London is seeking a detail-oriented Senior Order Management Analyst. This full-time role involves ensuring timely processing of orders and providing support within a small finance team. Candidates should have at least 3 years of order management experience, preferably in a SaaS environment. Strong communication and analytical skills are essential. The position offers a hybrid work environment, allowing work from London or Dublin.

Qualifications

• 3+ years experience in order management.
• Experience with a fast-paced SaaS technology business.
• Strong analytical and problem-solving skills.

Responsibilities

• Ensure timely and accurate order processing.
• Provide outstanding internal and external support.
• Develop processes and documentation related to order management.

Skills

Order management

Communication skills

Analytical skills

Problem-solving

Attention to detail

Tools

Netsuite

Salesforce

Job description

Figma is growing our team of passionate people on a mission to make design accessible to all. , Figma helps entire product teams , design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long‑lasting companies, we believe that nothing great is made alone—come with us!

As a Senior Order Management Analyst, you will be a critical part of the Company’s billing and month‑end close processes. As a member of a small finance team, the ideal candidate will be detail‑oriented, a self‑starter who can work independently, and meet deadlines in a fast paced environment. This role will report to the Director of Revenue Operations.

This is a full time role that can be held from our London or Dublin hub in a hybrid working environment.

What you’ll do at Figma :

• Ensure orders are processed in a timely and accurate manner with minimal order discrepancies between Salesforce & contracts, collaborating with Sales, Sales Ops, and RevOps teams as necessary
• Triage, resolve, and provide outstanding internal & external support on order management areas
• Collaborate with internal teams on automation and process enhancement projects, such as UAT testing
• Identify any non‑standard contract term and collaborate with the Revenue Accounting team to ensure appropriate revenue recognition
• Assist in the annual audit and quarterly reviews, including AR walkthroughs and the preparation of PBCs
• Develop processes & create documentation library policies related to order management
• Oversee provisioning and ensure the timely delivery of product; serve as the point of escalation if there are any issues with delivery
• Participate in the development of metrics and system capabilities to better reconcile and report on global orders related data
• Participate in or manage ad‑hoc projects

We’d love to hear if you have :

• 3+ years experience in order management
• Experience working for a fast‑paced SaaS technology business
• Excellent verbal and written communication skills
• Strong analytical and problem‑skills, detail oriented with emphasis on accuracy
• Experience with an ERP system, preferably Netsuite

While it’s not required, it’s an added plus if you also have :

• Prior experience with a SOX compliant public company
• Stripe and Salesforce experience a plus
• Slack heavy integration and workflow experience

#LI-KS1

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity / expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to :

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of .