Senior Oracle Service Delivery Manager

Version-1; Newcastle upon Tyne; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid/Remote work

Profit share

Great Place to Work

Training and certification budget

Job summary

Version 1 is seeking a Senior Oracle Service Delivery Manager to lead end-to-end delivery of Oracle Cloud Managed Services, including EBS, ERP, HCM, and EPM. You will act as the trusted advisor, driving service excellence, governance, and growth across multiple industries, with a strong focus on customer outcomes and continuous improvement.

You will join a global Oracle practice with a hybrid working model, engaging senior stakeholders across the UK, Ireland, and beyond.

Qualifications

• Proven experience delivering ERP transformation and managed services.
• Strong leadership with the ability to build high-performing teams.
• Commercially astute with experience driving revenue growth.
• Experience supporting bids, proposals, and service delivery engagements.
• Strong analytical and problem-solving capabilities.
• Self-starter with proactive problem-solving and escalation management.
• Experience in structured, process-driven delivery environments.
• Resource management, workload allocation, and governance experience.

Responsibilities

• Own end-to-end delivery of Oracle Cloud Managed Services across EBS, ERP, HCM, EPM and related SaaS apps.
• Act as primary point of contact for customers, ensuring commitments and objectives are met.
• Build and maintain relationships with customer stakeholders for Oracle Cloud delivery and optimisation.
• Lead regular Service Review Meetings, presenting service performance and KPI achievements.
• Manage customer escalations, major incidents, and service risks through resolution.
• Drive Continual Service Improvement initiatives to enhance quality and efficiency.
• Provide governance for Oracle SaaS support teams and technical leads.
• Forecast capacity, costs, revenues, and operational demand.
• Collaborate with Oracle practice leadership to define delivery strategies.
• Monitor key service metrics and customer satisfaction; identify expansion opportunities.
• Ensure ITIL and ISO 20000 compliance within governance frameworks.
• Support service transition for new Oracle Cloud implementations.
• Promote knowledge sharing and operational excellence across teams.
• Balance Customer Satisfaction, Employee Engagement, and Commercial Performance.

Skills

Oracle Cloud EBS

ERP

HCM

EPM

Oracle SaaS

Service Delivery

Leadership

Oracle Cloud infrastructure

Tools

Oracle Cloud

OCI

SaaS

Job description

For over30years,Version 1has been aleading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernisetheir core systems.

Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

• Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
• 37 UKOUG awardsover the last 3 years
• 13 awards- UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
• Certified Great Place to Work
• Recognised as aleader in AI & digital transformation consultingwith global delivery footprint

With3,800+ peopleand revenues exceeding€347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Job Description

Senior Oracle Service Delivery Manager

Would you like the opportunity to further develop your expertise acrossOracle Cloud EBS, ERP, HCM, EPM and Oracle SaaS Managed Services?

How would you like to join an award-winning Oracle Partner with over 700 dedicated Oracle consultants across the UK, Ireland, US, Australia, India, and Slovenia, delivering transformational Finance, HR, and Supply Chain solutions to some of the world's leading organisations?

At Version 1, we are seeking an experiencedOracle SaaS Service Delivery Managerto join our growing Enterprise Applications Practice.

As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.

This is a highly rewarding role offering the opportunity to work with cutting-edge Oracle Cloud technologies, engage with senior stakeholders, and support customers across multiple industries on their digital transformation journeys.

Key Responsibilities

As an Oracle Service Delivery Manager, you will:

• Report directly to the Head of Service Delivery.

Own the end-to-end delivery of Oracle Cloud Managed Services across EBS, ERP, HCM, EPM and related SaaS applications.

• Act as the primary point of contact for customers, ensuring service commitments and business objectives are consistently achieved.
• Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.
• Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.
• Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.
• Drive Continual Service Improvement (CSI) initiatives, identifying opportunities to enhance service quality, efficiency, and customer value.
• Provide governance and oversight for Oracle SaaS support teams, technical leads, functional consultants, and service delivery resources.
• Ensure effective capacity planning, resource management, and forecasting of service costs, revenues, and operational demand.
• Collaborate with Oracle practice leadership to define and execute service delivery strategies aligned to customer and business goals.
• Monitor and report on key service metrics, customer satisfaction scores, utilisation, profitability, and operational performance.
• Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.
• Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.
• Support service transition activities for new Oracle Cloud implementations moving into managed services.
• Promote knowledge sharing, operational excellence, and business continuity across service delivery teams.
• Balance and optimise the three pillars of service success:
  • Customer Satisfaction
  • Employee Engagement
  • Commercial Performance & Profitability

What Success Looks Like

• Consistently high customer satisfaction and retention rates.
• Successful delivery of Oracle Cloud Managed Services within agreed SLAs and KPIs.
• Proactive identification and execution of service improvement opportunities.
• Strong commercial performance through effective customer growth and service expansion.
• High performing, engaged, and collaborative delivery teams.
• Trusted advisor relationships with customer stakeholders and business leaders.

This role is ideal for a Service Delivery Manager with experience managingOracle Cloud EBS, ERP, HCM, EPM or SaaS Managed Services environments, who is passionate about delivering exceptional customer outcomes while driving continuous improvement and business growth.

Qualifications

• Proven experience deliveringcustomer-first outcomeswithin ERP transformation and managed services environments.
• Strong leadership skills with the ability to inspire, motivate, and develop high-performing teams.
• Commercially astute with experience identifying and driving revenue growth opportunities.
• Experience supporting bids, proposals, and service delivery engagements.
• Strong analytical and problem-solving capabilities.
• Confident challenging assumptions and asking the right questions to drive better outcomes.
• Curious mindset with a commitment to continuous learning and improvement.
• Experience working within structured, process-driven delivery environments.
• Resource management experience including performance management, workload allocation, team development, and knowledge management.
• Expertise in financial forecasting, including team costs, gross profit, recurring revenue, and project revenue forecasting.
• Strong understanding of software configuration and release management practices.
• Excellent verbal, written, and stakeholder communication skills.
• Self-starter with a proactive approach to problem-solving, collaboration, and escalation management when required.

Additional Information

Why Join Version 1's Oracle Practice?

• Join a global Oracle practice of700+ specialists, supported by500+ certified professionalsacross the Oracle ecosystem.
• Work onlarge-scale, multi-pillar Oracle Cloud transformation programmesfor some of the UK's most recognised organisations.
• Collaborate with ahigh-performing, market-leading Oracle teamrenowned for delivering complex enterprise transformation projects.
• Be part of an organisation that providesend-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
• Leverage our deepOracle Cloud Infrastructure (OCI)expertiseto deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
• Accelerate your career through ourStrength in Balanceand leadership development programmes, supported by quarterlyPathwayscareer reviews.
• Benefit from a substantialtraining and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
• Enjoy meaningful recognition through ourAnnual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
• Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes.
• Work with prestigious clients, including organisations such as theBank of EnglandandBirmingham City Council.
• Take advantage of ourflexible hybrid working model, combining remote delivery with occasionalclient or hub-based collaboration.
• Access enhanced wellbeing and family support through ourmaternity, paternity, and Moments that Matterpolicies.
• Be part of a purpose-driven culture with opportunities to contribute toESG, CSR, DEI, volunteering, and community initiativesthat create a positive social impact.

At Version 1,you'llcombine industry-leading Oracleexpertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world's most recognised organisations.

Benefits include:

• Quarterlyperformance-related profit share
• Hybrid / Remoteworking flexibility
• CertifiedGreat Place to Workfor 10+ years running

This is hybrid based with occasional travel to your nearest base office.

Krish Bharadwaj, Global Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM, EBS)

#LI-Hybrid

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statementlocatedat: Diversity, Inclusion & Belonging | Version 1 Careers

Please note: We have an Internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1,get in touch withus directly!

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