Senior Operations Tooling Strategy Analyst

NatWest Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Senior Operations Tooling Strategy Associate to optimize operational tools and workflows. In this vital role, you'll design and improve tooling to enhance service delivery, train team members, and collaborate with various stakeholders, making a significant impact on the business functions through effective tooling strategies.

Qualifications

• Strong understanding of at least one banking operational area.
• Demonstrated expertise in developing and implementing tooling requirements in an agile environment.

Responsibilities

• Lead the design, implementation, and continuous improvement of tooling workflows.
• Document tooling user guides and workflow diagrams, and partner with Ops teams to understand requirements.
• Monitor tooling performance and industry trends to recommend enhancements.

Skills

Analytical mindset

Organizational skills

Stakeholder management

Tools

Zendesk

Jira

Confluence

Job description

Join us as a Senior Operations Tooling Strategy Associate

• Take on a critical role ensuring our operational tools and workflows are optimally configured to support efficient, scalable, and high-quality service delivery
• You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
• It’s a great chance to hit the ground running and make a tangible impact on our function

What you'll do

In your new role, you’ll lead the design, implementation, and continuous improvement of tooling workflows across the operational landscape, acting as the bridge across business functions and third-party tooling providers. We’ll also look to you to ensure that tooling updates are delivered smoothly with minimal operational disruption, providing Operations users with the training and support needed to effectively utilise the tools and workflows.

You’ll also:

• Document tooling user guides and workflow diagrams, maintaining them regularly to reflect any tooling changes
• Partner with Ops teams to understand tooling pain points and requirements, and work with the Product Teams to form a prioritised tooling roadmap baked on business impact
• Monitor tooling performance to identify, develop and execute enhancement opportunities and operational efficiency
• Create and maintain reporting dashboards to provide insights into performance data, colleague feedback and usage trends
• Monitor industry trends and technological advancements to identify and recommend improved use of Operations Tooling

The skills you'll need

You’ll need a strong understanding of at least one banking operational area. Additionally, you’ll have an analytical mindset, with strong organisational skills and the ability to prioritise your work.

You’ll also need:

• Experience in using tools such as Zendesk, Jira, Confluence, and customer data repositories to enhance operational workflows and support tooling strategies
• Demonstrated expertise in developing and implementing tooling requirements in an agile environment
• Strong stakeholder management skills