Senior Operations Technician - Water Recycling

Anglian Water Services; Southend-on-Sea; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading water utilities company is seeking a Senior Operations Technician to enhance operational excellence in Water Recycling operations in Essex. The role requires a background in mechanical or electrical systems, strong leadership abilities, and customer service skills. You will drive continuous improvement and ensure compliance while working closely with teams. This position offers a competitive salary and a range of generous benefits, including a pension scheme and private health care.

Benefits

Private health care

Generous pension scheme

Bonus scheme

Flexible benefits

Life Assurance

Paid time off for mental health

Excellent Family Leave package

Qualifications

• Full driving licence.
• Experience with health and safety in operations.
• Ability to adapt communication styles for diverse stakeholders.
• Strong customer service skills.
• Knowledge of wastewater systems is beneficial.
• Ability to work in confined spaces and at heights.

Responsibilities

• Drive continuous improvement across Operations Work and Pumping Station Assets.
• Provide technical support to ensure efficient operations of Water Recycling.
• Coach and support Technicians in their development.
• Lead investigations of safety and operational issues.
• Manage resources to minimize compliance incidents.

Skills

Mechanical experience

Electrical experience

Leadership skills

Customer service skills

Health and Safety awareness

Job description

Senior Operations Technician - Water Recycling

Salary: Circa £42,000 depending on skills and experience and business use of company van

Permanent : Full Time, 37 hours per week

Location: Basildon/Southend & surrounding areas

We look after our people and offer a wide range of benefits including Private health care, Virtual GP service for you and your household. Generous pension scheme – we double-match your contributions, up to 6% giving you 18% combined contribution

For a great career just add water!

We are looking for a Senior Operations Technician with a Mechanical or Electrical bias to join our team in Basildon/Southend. Reporting directly to the Operations Support Manager, you will work with other teams to drive continuous improvement across our Operations Work and Pumping Station Assets. You will provide technical support, expertise, and advice to deliver effective and efficient operations of Water Recycling Operations resources, processes, assets, and systems.

As part of your role, you will identify, implement, and share improvements to facilitate the effective and efficient operation of the Water Recycling Operations process. You will work closely with relevant teams to deliver efficient solutions to operational issues. This will include coaching and supporting in the development and performance management of Technicians.

If you have a strong mechanical or electrical background and are passionate about driving operational excellence, we want to hear from you!

Key tasks include:

• Develop, encourage and foster good and safe working practices and work in accordance with the Company’s safety rules at all times

• Lead on investigation of safety, operational and customer issues associated with Water Recycling Treatment and Pumping Station processes and liaise with relevant stakeholders to deliver the most cost-effective solution whilst balancing the needs of the customer

• Manage available resource to minimise compliance or pollution incidents due to loss of service or asset failure

• Assist management with completion of reports and lessons learned/storyboards following incidents to minimise business risk and ensure best practice across teams

• Drive continuous improvement of process and service through implementation of new ideas/equipment

• Provide expert support to monitor and coach field resources in techniques/equipment used for the service and maintenance of treatment processes and asset

What does it take to be a Senior Operations Technician?

• Full driving licence

• Demonstrate experience and awareness of Health and Safety within an operational environment

• Ability to adapt communication style (both written and verbal) to suit a wide range of internal and external stakeholders

• Demonstrate customer service skills and ability to deal with customers in an empathetic and professional manner

• Knowledge or understanding of wastewater systems and processes would be beneficial

• In this role you must be able to work within a confined space, and at height without restrictions. Due to harness weight limits, your maximum weight cannot be in excess of 113 kilograms, and you will be expected to complete relevant occupational health checks including Hand-arm Vibration (HAV)

As a valued employee, you’ll be entitled to:

• Personal private health care including physiotherapy

• 24-hour Virtual GP service for you and your household

• 25 days annual leave – rising with length of service

• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%

• Bonus scheme

• Flexible benefits and working culture to support your wellbeing and lifestyle.

• Life Assurance at 8 times your salary

• Personal Accident cover – up to 5 times your salary

• Lots of great discounts!

• Paid time off when you’re physically and mentally unwell

• An excellent Family Leave package – to help you support your family including enhanced maternity, paternity, and shared parental leave policies.

Inclusion at Anglian Water

Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community’s Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women’s Utility Network.

Closing date : 14/08

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