Senior Operations Support Shift Manager - Multiple Warehouse Functions

World Courier Inc.; Birmingham; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and benefits

Training and development

Career progression

Wellbeing programs

Job summary

World Courier Inc. in Birmingham is seeking an experienced Operations Support Shift Manager to help run our Central Logistics Centre. You will support multiple warehouse functions, partner with Shift Managers and senior stakeholders, and drive performance, compliance, and safe, efficient service.

The role focuses on resource planning, KPI monitoring, continuous improvement, and leading teams in a fast-paced, regulated logistics environment. A proactive, collaborative leader is essential.

Qualifications

• Proven experience in a warehouse operations, logistics, or distribution leadership role.
• Strong leadership skills with ability to motivate, coach, and develop teams in a fast-paced environment.
• Experience monitoring and improving operational KPIs, productivity, and service performance.
• Proficiency with warehouse management systems (WMS) and automated warehouse technologies.

Responsibilities

• Support warehouse operations across inbound, automation, replenishment, picking, and outbound functions to ensure safe and efficient service delivery.
• Act as a key escalation point for operational issues, ensuring timely resolution and minimal disruption to operations.
• Coordinate labour planning, resource allocation, and priorities to achieve service and productivity targets.
• Monitor operational performance and KPIs, implementing improvement initiatives to drive efficiency and service excellence.
• Provide leadership support and cover for Shift Managers during periods of absence or change.
• Lead and support continuous improvement projects, standardisation, and change programmes.
• Champion health and safety, quality, and compliance standards across all activities.
• Build strong relationships with internal stakeholders to support operational effectiveness and customer satisfaction.

Skills

Leadership

KPI monitoring

WMS knowledge

Stakeholder management

Analytical thinking

Tools

Knapp WMS

Manhattan WMS

MS Office 365

Job description

## Senior Operations Support Shift Manager - Multiple Warehouse FunctionsApplylocations: Birmingham, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R2613187Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Ready to step into a role where leadership drives real impact?**This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.**Department:**Warehouse Operations Management **Location**: Central Logistics Centre - Birmingham**Job Purpose**We are seeking an experienced and motivated Operations Support Shift Manager to play a key role in the successful operation of our Central Logistics Centre. Supporting warehouse operations across multiple functions, you will work closely with Operations Shift Managers and senior stakeholders to drive performance, ensure compliance, optimise resources, and deliver exceptional service levels. Acting as an extension of the Operations Lead, you will help translate strategic priorities into operational excellence while fostering a culture of safety, collaboration, and continuous improvement.**Principal Accountabilities*** Support warehouse operations across inbound, automation, replenishment, picking, and outbound functions to ensure safe and efficient service delivery.* Act as a key escalation point for operational issues, ensuring timely resolution and minimal disruption to operations.* Coordinate labour planning, resource allocation, and operational priorities to achieve service and productivity targets.* Monitor operational performance and KPIs, implementing improvement initiatives to drive efficiency and service excellence.* Provide leadership support and cover for Shift Managers during periods of absence, increased demand, or operational change.* Lead and support continuous improvement projects, process standardisation, and operational change programmes.* Champion health and safety, quality, and compliance standards across all operational activities.* Build strong relationships with internal stakeholders to support operational effectiveness and customer satisfaction..**Skills and Knowledge*** Proven experience in a warehouse operations, logistics, or distribution leadership role.* Strong leadership skills with the ability to motivate, coach, and develop teams in a fast-paced environment.* Experience monitoring and improving operational KPIs, productivity, and service performance.* Strong knowledge of warehouse management systems (WMS) and automated warehouse technologies.* Excellent communication, organisational, and stakeholder management skills.* Strong analytical and problem-solving abilities with a proactive approach to issue resolution.* Experience working within regulated operational environments and adhering to compliance standards.* Proficiency in Microsoft Office 365 and operational reporting tools.**Desirable*** Experience within the pharmaceutical, healthcare, or highly regulated logistics sector.* Knowledge of GDP, MHRA, or equivalent regulatory frameworks.* Experience supporting or deputising for senior operational leaders.* Familiarity with Knapp and Manhattan warehouse management systems.* Experience within a 24/7 automated warehouse environment.* Knowledge of inventory management and stock control processes.* Experience leading continuous improvement and operational change initiatives.* Understanding of ESG frameworks and operational compliance requirements.**Benefits*** Competitive salary and benefits package.* Opportunity to work within a leading healthcare and pharmaceutical distribution organisation.* Ongoing training and professional development opportunities.* Career progression within a growing and innovative business.* Exposure to advanced warehouse automation and logistics technology.* Supportive and collaborative working environment.* Opportunity to lead impactful operational improvement initiatives.* Employee wellbeing and support programmes.