Senior Operations Support Engineer

JR United Kingdom; Coventry; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Operations Support Engineer to enhance office environments and provide technical support. This role offers the chance to lead projects that improve hardware, software, and AV technologies while mentoring junior staff. With a commitment to sustainability and continuous improvement, you'll be part of a dynamic team that values collaboration and innovation. Enjoy a range of benefits including health insurance and flexible working arrangements, while advancing your career in a supportive environment.

Benefits

Health Insurance

Life Assurance

Income Protection

Employee Discounts

Pension

Flexible Working

Continuous Learning

Promotion Opportunities

Qualifications

• 5+ years in supporting large-scale office environments with hardware and software.
• Experience in delivering office environment projects.

Responsibilities

• Lead projects to enhance office environments and digital communications.
• Mentor junior team members and support continuous improvement practices.

Skills

Technical Support

Project Management

Partnership Skills

Agile Practices

Energy Efficiency Initiatives

Job description

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Senior Operations Support Engineer, Coventry

Client: Liberty IT

Location: Coventry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

External Description: Senior Operations Support Engineer. Reach beyond with Liberty IT; for this is where you'll find the super challenges, where you'll be given the scope and the support to go further, dig deeper and fly higher. We won't stand over your shoulder. We won't get in your way. We certainly won't hold you back. You'll bring the expertise. We'll provide the platform to succeed. Ready? It's time to do your thing.

Who you'll be working with: The Operations Support Engineering team partners with business leaders and teams to provide an outstanding technical and work environment for all employees. The team undertakes a variety of jobs across desktop, AV, and facilities support.

Responsibilities:

1. Play a lead role in projects focused on enhancing Liberty IT's office environments, desktop, device hardware and software, and digital communications for various meeting experiences.
2. Facilitate project delivery, ensure team members own, score, and deliver tasks or stories, and communicate progress regularly.
3. Contribute to energy efficiency initiatives to meet Liberty IT's sustainability targets.
4. Mentor and guide junior team members.
5. Partner with employees and team members to maximize business value.
6. Support continuous improvement practices and ensure employee safety and security standards.
7. Review and contribute to engineering and operations standards.
8. Grow knowledge of IT systems, networks, digital communications, hardware, and office environment best practices.
9. Assess new solutions, adopt data-driven approaches, and share learnings through internal and external channels.

Technology Support Responsibilities:

Lead in providing technical support for software, hardware, AV, and office environments, including setup, maintenance, issue resolution, and documentation.

Manage digital communications and AV tools for on-site, hybrid, and remote events, ensuring proactive maintenance and updates.

Support office environment management, including space management, intra-office moves, and energy efficiency initiatives.

Essential Criteria:

• Minimum five years' experience in supporting large-scale office environments with hardware, software, and AV technologies.
• Experience in delivering office environment projects and supporting agile practices.
• Strong partnership skills with end-users, and current industry certifications.

Desired Criteria:

• Participation in knowledge sharing activities.
• Customer-centric solution development experience.

What’s on offer:

Health insurance, life assurance, income protection, employee discounts, bonuses, pension, flexible working, continuous learning, and promotion opportunities.

Liberty IT is part of Liberty Mutual Insurance, committed to diversity and inclusion, with accommodations available for disabilities. If you're ready to advance your career, apply now through our careers page.