Senior Operations Specialist | Fintech with Flexible Working

Nova Wealth; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical

Income protection

Death in service

Exam support

Open and diverse multinational team

Entrepreneurial, creative environment

Flexible working in central London

Job summary

NOVA is a Fintech start-up disrupting the financial advice market in the UK, offering Lifeline technology to lower costs and broaden access to wealth management. We are seeking a Senior Operations Specialist to own day-to-day operations and deliver an exceptional customer experience.

You’ll shape the role as the business grows, with training and support to develop skills, and potential to lead teams or drive projects within a dynamic, learning-focused environment.

Qualifications

• 2+ years of work experience - either financial services or demonstrable transferable skills from a similar industry.
• Complete the CII Certificate in Financial Services within 6 months of joining (if you haven’t already)
• A genuine interest in personal finance and motivated to build your knowledge in the fintech space
• A great communicator, able to be patient and empathise with customers and colleagues
• Able to balance professionalism with a sense of fun
• Ability to not just complete tasks but think about how to make them easier and faster
• A quick learner who uses their initiative to solve problems - loves a challenge
• Have strong organisational and time management skills; whilst maintaining attention to detail
• Either a 2:1 in any discipline for university graduates, or non-university graduates who can demonstrate highly relevant experiences

Responsibilities

• Owning operational processes; ensuring excellent delivery and constantly looking to innovate and improve
• ‘Seeing around corners’ - anticipating customer & business needs or risks
• Untangle complex operational problems and come up with practical solutions
• Driving the team to consistently achieve its daily, weekly & monthly targets
• Onboarding new clients & relationship management - (e.g. collecting personal and financial information, talking to clients and executing our recommendations)
• Act as a trusted point of contact for questions relating to operational processes
• Future potential for team leadership
• Ensuring we are compliant with key regulatory requirements
• Acting as a culture ambassador and role model within the company by engaging with colleagues and coming up with new ideas for collaboration

Skills

Great communicator

Customer empathy

Time management

Attention to detail

Problem solving

Proactive learner

Teamwork

Education

2:1 degree or equivalent experience

Job description

NOVA is a Fintech start-up disrupting the financial advice market in the UK, offering Lifeline technology to lower costs and broaden access to wealth management. We are seeking a Senior Operations Specialist to own day-to-day operations and deliver an exceptional customer experience.

You’ll shape the role as the business grows, with training and support to develop skills, and potential to lead teams or drive projects within a dynamic, learning-focused environment.