Senior Operations Specialist (Accounts Receivable), Leasing - Manchester

Tesla, Inc.; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Operations Specialist to oversee accounts receivable operations in Manchester. In this pivotal role, you will ensure timely payments from leasing companies while enhancing operational efficiencies. Your focus on customer satisfaction and ability to manage multiple priorities will be crucial as you collaborate with various teams to streamline processes and resolve payment issues. If you're passionate about delivering exceptional service and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact while working with a forward-thinking organization committed to innovation and excellence.

Qualifications

• Proven track record in customer service within fast-paced environments.
• Ability to handle multiple priorities and adapt to new technologies.

Responsibilities

• Manage accounts receivable operations ensuring prompt payments.
• Collaborate with teams to address payment issues and improve processes.

Skills

Customer Service

Problem-Solving

Time Management

Adaptability

Communication

Education

Valid UK Driving Licence

Tools

MS Office

MS Excel

Job description

Senior Operations Specialist (Accounts Receivable), Leasing - Manchester

Job Category: Operations & Business Support

Location: Manchester

Req. ID: 237446

Job Type: Full-time

What to Expect:

As a Senior Operations Specialist (Accounts Receivable), Leasing, you will be responsible for the day-to-day operations of our accounts receivable pipeline. You will focus on ensuring that we receive prompt payment from our Leasing Companies within their agreed payment terms. A successful candidate will put customer satisfaction at the forefront of their priorities while maintaining and rethinking efficiencies within our daily operations.

What You’ll Do:

• Collaborate with external payments teams to ensure they receive all required documentation to process payments within their agreed terms.
• Coordinate with Account Managers to monitor and report on account payment performance while providing insights on trends and potential payment issues.
• Identify and promptly escalate system issues to the relevant teams or your Supervisor.
• Ensure all unallocated payments are flagged with the Funding Team and allocated efficiently.
• Hold regular Teams meetings with leasing companies to address any concerns.
• Oversee invoicing automation to ensure final invoices are generated and shared with customers on time, before delivery.
• Escalate any delays in funding packs being sent to leasing companies.
• Ensure all vehicles are paid for within agreed terms, preventing any from remaining unpaid beyond 30 days.
• Continuously improve processes with a focus on automation, simplification, and exceptional customer service.

On occasion, support the Operations Specialist team with:

• Conduct the daily pipeline management tasks including order accuracy audits, invoicing operations, delivery authorisations, and automated email updates.
• Maintain our B2B mailboxes for UK & Ireland.
• Answer inbound communication coming from our leasing and corporate customers as well as brokers while meeting our response time SLAs.
• Support with queries regarding Tesla For Business portal, Driver Management, and Tesla App.
• Ensure that all confirmed delivery appointments in the calendar are authorised by the leasing companies or brokers.
• Work cross-functionally with Direct Operations, B2B Sales Team, Stores, Vehicle Collection Points, Funding Team, Payments, and IT.
• Educate Tesla colleagues from customer-facing departments about B2B orders, their rules of engagement, and vehicle delivery requirements.

What You’ll Bring:

• Ability to effectively handle multiple priorities, organise workload, and meet deadlines.
• Confident in learning and adapting to multiple technologies.
• Positivity, enthusiasm, and a passion towards the mission of Tesla.
• Proven track record of consistently providing excellent customer service in a fast-paced environment.
• Ability to thrive in a team-based environment and achieve common goals.
• Great problem-solving skills, and strong ability to take initiative and be proactive.
• Good knowledge of MS Office, specifically MS Excel.
• Able to communicate, read, and write effectively in the English language on all levels.
• Have the required language skills if required by our local markets.
• Previous experience or good understanding of the leasing industry is advantageous.
• Hold a valid UK driving licence for 2 or more years.
• Ability to travel from time to time to meet with leasing companies in person.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.