Senior Operations Manager (UK Lead)

Tbwa Chiat/Day Inc; London; On-site; GBP 60,000 - 120,000; Full time

Job summary

An established industry player in the crypto space is seeking a dynamic UK Head of Operations to drive strategic initiatives and optimize platform operations. This role involves managing high-impact projects, ensuring compliance with licensing requirements, and collaborating with various teams to enhance operational efficiency. If you are a results-driven leader with a passion for fintech and crypto, this is your chance to make a significant impact in a fast-paced environment that values innovation and excellence. Join a forward-thinking company where your contributions will shape the future of crypto operations in the UK.

Benefits

Competitive total compensation package

Learning & Development programs

Wellness allowances

Comprehensive healthcare schemes

Team building programs and company events

Qualifications

• Proven experience in operations leadership in cryptocurrency or fintech.
• Strong understanding of digital assets and UK regulatory compliance.

Responsibilities

• Lead operations and manage high-impact projects at a leading crypto exchange.
• Oversee UK custody operations and ensure compliance with regulations.

Skills

Analytical Skills

Communication Skills

Project Management

Strategic Thinking

Interpersonal Skills

Education

Experience in operations leadership

Understanding of UK regulatory environment

Tools

Data Analysis Tools

Project Management Software

Job description

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About The Opportunity

Ready to lead operations at one of the world's leading crypto exchanges? OKX is looking for a dynamic and strategic UK Head of Operations to drive our day-to-day operations and shape the future of our UK business. Reporting directly to the UK CEO, you will be at the forefront of managing high-impact projects, optimising platform operations, and ensuring full compliance with current and future licensing requirements. From leading product rollouts and setting up payment systems to integrating crypto custody solutions, you will play a pivotal role in aligning innovation with regulatory standards. This is your chance to spearhead transformative initiatives, refine operational processes, and collaborate across teams locally and internationally to drive efficiency and business growth. You will define key performance metrics (KPIs & KRIs), leverage data-driven insights, and influence strategic decisions that shape OKX’s product and commercial direction. If you're a results-driven leader with a passion for fintech and crypto, we want to hear from you!

Key Responsibilities

• Strong analytical mindset, with a sharp ability to assess business operations and uncover key insights that drive meaningful improvements.
• Exceptional communication and presentation skills, with the ability to translate complex concepts into clear, compelling narratives tailored to diverse audiences.
• Oversee key projects within the UK entity, including product launches, licensing, and crypto & payment solutions, by working closely with teams across various local and international stakeholders such as Product & Engineering, Legal, Compliance, and Finance.
• Identify and implement new solutions by collaborating with internal stakeholders and external providers to ensure compliance and smooth integration, addressing any challenges related to crypto custody and fiat on/off ramp.
• Oversee UK custody operations by ensuring proper security measures and reconciliation processes to protect client assets while improving custody practices in line with industry standards.
• Oversee payment operations for both e-money and cryptocurrency transactions, maintaining smooth processing, building strong relationships with banks and payment providers, and ensuring compliance with AML, KYC, and other regulations.
• Track and analyse key business performance indicators (KPIs) for crypto and e-money operations, providing regular reports and recommendations to senior leadership to drive improvements.
• Support the CEO by managing special projects and high-priority tasks, ensuring timely execution by adjusting resources and priorities as needed.

What We Look For In You

• Proven experience in an operations leadership role within the cryptocurrency, fintech, and/or payments industry.
• Strong understanding of crypto digital assets, custody, EMI payments integration, and the UK regulatory environment.
• Demonstrated ability to lead complex projects and cross-functional teams effectively.
• Exceptional analytical and strategic thinking skills, with a results-driven mindset.
• Experience implementing operational efficiencies and scalable processes in fast-paced environments.
• Strong interpersonal and communication skills, capable of collaborating with stakeholders at all levels.
• Ability to work in a dynamic and evolving regulatory landscape while maintaining a proactive approach to compliance and operational excellence.
• Commercial awareness and business acumen.
• Extensive experience in steering company-wide planning initiatives for hyper-growth businesses, ensuring strategic alignment and delivering strong, measurable outcomes in future cycles.

Nice to Haves

• In-depth knowledge of AML, KYC, and other compliance frameworks within the UK digital assets and payments framework.
• Strong adaptability and resilience in high-pressure environments.
• Self-driven and highly motivated with a passion for operational excellence and business growth.
• Prior experience in a leadership role supporting strategic initiatives in crypto and/or electronic money services.

Perks & Benefits

• Competitive total compensation package
• Learning & Development programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

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