Senior Operations Manager UK

sunday; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading FinTech startup in London is seeking a Senior Operations Manager to enhance restaurant operations and customer experience. The role involves onboarding, data analysis, and collaboration with various teams to drive growth and efficiency in the hospitality sector.

Benefits

Competitive salary and stock options

100% health coverage for you and your children

Flexible holiday policy

Opportunities for growth and responsibility

Qualifications

• At least 4 years experience in customer success, account management, or operations.
• Strong problem-solving and analytical skills.

Responsibilities

• Ensure seamless restaurant operations through effective delivery of our product.
• Lead frictionless onboarding, increasing adoption.
• Identify operational issues via data analysis.

Skills

Problem-Solving

Analytical Skills

Communication

Job description

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About Us

We heard you might be looking for a new opportunity! sunday is an exciting and thriving FinTech (or FunTech) startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. We are growing quickly and possibly have the perfect position for you.

At sunday, we are creating the future of payments by offering a 360 checkout solution to thousands of restaurants. We are happy that you are considering applying!

About The Role

As a Senior Operations Manager for sunday, your goal will be to help the UK team deliver the best experience to the hospitality industry. Your scope includes creating restaurant accounts, collecting relevant information, providing tailor-made QR codes, training restaurant staff, and supporting their adoption of our solution. You will work with a large operational system involving thousands of restaurants, making complex processes seem simple.

You will report to the Head of Operations UK, collaborate with the US & EU Operations and Sales teams, and visit restaurants to understand their needs.

Key Responsibilities

• Ensure seamless restaurant operations through effective delivery of our product.
• Work with Key Accounts to drive GTV & Net Revenue and identify rollout opportunities.
• Upsell sunday product suite to existing customers.
• Lead frictionless onboarding, reducing lead time from signed to active, increasing adoption.
• Increase restaurant penetration by creative engagement strategies.
• Maintain high restaurant retention through excellent customer service.
• Identify operational issues via data analysis and collaborate with analytics teams.
• Report product gaps and align business needs with the UK hospitality industry.
• Solve operational issues and implement global process improvements.
• Continuously improve team and process efficiency.

About You

• Based in the UK.
• At least 4 years experience in customer success, account management, or operations within startups, food, hospitality, or professional services.
• Strong problem-solving skills to overcome immediate roadblocks.
• Analytical skills to interpret data from spreadsheets, CRMs, and trackers.
• Owner & growth mindset.
• Passion for foodtech and building solutions.
• Structured, reliable, detail-oriented, and effective communicator.

️ Compensation, Perks & Benefits

• Competitive salary and stock options.
• 100% health coverage for you and your children.
• Flexible holiday policy.
• Opportunities for growth and responsibility.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting