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Senior Operations Manager - Pensions

JR United Kingdom

Shrewsbury

On-site

GBP 55,000 - 75,000

Full time

4 days ago
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Job summary

A leading company is seeking a Senior Operations Manager in Pensions to oversee operations, drive strategic improvement, and manage a high-performing team. Candidates should have extensive pension industry knowledge and strong leadership skills to ensure regulatory compliance and excellent customer service.

Qualifications

  • Extensive knowledge of Pensions operations.
  • Strong people management and leadership skills.
  • Deep understanding of regulatory requirements.

Responsibilities

  • Provide oversight of the Pensions Operations function.
  • Lead strategic plans and operational improvements.
  • Develop relationships with stakeholders for smooth decision-making.

Skills

People Management
Stakeholder Engagement
Operational Efficiency
Regulatory Compliance
Process Management

Job description

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Senior Operations Manager - Pensions, shrewsbury

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Client:
Location:

shrewsbury, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Senior Operations Manager – Pensions

Leeds (3x days per week on site)

Full Time

Our client is currently searching for a Senior Operations Manager to join their team within their Pensions space. This role has the responsibility and oversight for the Pensions Operations function consisting of a range of operational reams that own the operational processes which support our clients Pensions product.

Responsibilities:

  • Provide oversight of the Pensions Operations function, overall responsibility for the leadership, strategic direction and operating results of the Pensions Operations teams
  • Lead and drive strategic plans, change initiatives and operational improvements for sustained excellence
  • Build and lead the management team within the pensions function whilst developing a culture within the team that supports continuous service improvement
  • Manage operational efficiency, including FTE budgeting, key metrics analysis and process automation
  • Develop relationships with internal and external stakeholders to ensure smooth operations and decision-making
  • Lead the Pensions Operations teams in delivering excellent customer service and ensuring adherence to regulatory principles
  • Maintain the first line of defence by operating risk controls assigned to the individual
  • Build and maintain up to date knowledge of pensions and tax regulations and ensure that this is filtered across the team

Knowledge / Experience Required:

  • Extensive knowledge of Pensions operations and the Pension industry more broadly
  • Deep knowledge and understanding of relevant regulatory, compliance and control requirements, including CASS, in order to manage Regulatory, Financial and Reputational risk
  • Strong people management / leadership skills – track record of leading and developing
  • high performing operational teams
  • Pro-active and responsive in assessing operational needs and developing solutions to meet these needs
  • Ability to analyse / translate regulatory information and deliver / embed this into operational processes and future plans
  • Management of complex processes in a regulated environment
  • Strong stakeholder engagement and management skills

If you are interested in this position, please do not hesitate to apply. Please note that in the event of a high volume of applications, we will only be able to reach out to successful applicants in the first instance.

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