Senior Operations Manager - Pensions

JR United Kingdom; Milton Keynes; On-site; GBP 70,000 - 90,000; Full time

Job summary

Une entreprise dynamique recherche un Senior Operations Manager pour superviser les fonctions opérationnelles des pensions. Dans ce rôle clé, vous dirigerez une équipe visant l'excellence opérationnelle tout en veillant à la conformité réglementaire. Cherchant à accompagner des initiatives stratégiques, vous serez le pont entre diverses parties prenantes, assurant une gestion efficace des processus et un service client exceptionnel.

Qualifications

• Expérience significative dans les opérations de pensions et la gestion d'équipes.
• Compréhension des exigences réglementaires et de compliance, y compris CASS.
• Capacité à gérer des processus complexes dans un environnement réglementé.

Responsibilities

• Dirige et supervise l'équipe des opérations de pensions pour garantir l'excellence opérationnelle.
• Élabore et met en œuvre des plans stratégiques pour l'amélioration continue des services.
• Établit des relations solides avec les parties prenantes internes et externes.

Skills

Leadership

Gestion des opérations

Analyse de réglementations

Engagement des parties prenantes

Job description

Social network you want to login/join with:

Senior Operations Manager - Pensions, Milton Keynes

-

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Senior Operations Manager – Pensions

Location: Leeds (3x days per week on site)

Employment Type: Full Time

Our client is currently searching for a Senior Operations Manager to join their team within their Pensions space. This role has the responsibility and oversight for the Pensions Operations function, consisting of a range of operational teams that own the operational processes supporting our client's Pensions product.

Responsibilities:

• Provide oversight of the Pensions Operations function, with overall responsibility for leadership, strategic direction, and operational results of the Pensions Operations teams.
• Lead and drive strategic plans, change initiatives, and operational improvements for sustained excellence.
• Build and lead the management team within the pensions function, developing a culture that supports continuous service improvement.
• Manage operational efficiency, including FTE budgeting, key metrics analysis, and process automation.
• Develop relationships with internal and external stakeholders to ensure smooth operations and effective decision-making.
• Lead the Pensions Operations teams in delivering excellent customer service and ensuring adherence to regulatory principles.
• Maintain the first line of defence by operating risk controls assigned to the individual.
• Build and maintain up-to-date knowledge of pensions and tax regulations, and ensure this knowledge is shared across the team.

Knowledge / Experience Required:

• Extensive knowledge of Pensions operations and the pension industry broadly.
• Deep understanding of relevant regulatory, compliance, and control requirements, including CASS, to manage regulatory, financial, and reputational risk.
• Strong people management and leadership skills, with a track record of leading and developing high-performing operational teams.
• Proactive and responsive in assessing operational needs and developing solutions.
• Ability to analyse and translate regulatory information into operational processes and future plans.
• Experience managing complex processes in a regulated environment.
• Strong stakeholder engagement and management skills.

If you are interested in this position, please apply. Note that due to high application volume, we will only contact successful applicants initially.