Senior Operations Manager - Pensions

JR United Kingdom; Ipswich; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the pensions sector is seeking a Senior Operations Manager to oversee operations and drive strategic improvements within their Pensions team. This full-time role in Ipswich involves leadership, operational efficiency management, and stakeholder engagement to ensure regulatory compliance and excellent customer service.

Qualifications

• Extensive knowledge of Pensions operations and the Pension industry.
• Strong people management and leadership skills.
• Pro-active in assessing operational needs and developing solutions.

Responsibilities

• Provide oversight of the Pensions Operations function.
• Lead strategic plans and operational improvements.
• Develop relationships with internal and external stakeholders.

Skills

Leadership

Stakeholder Engagement

Regulatory Knowledge

Problem Solving

Operational Efficiency

Job description

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Senior Operations Manager - Pensions, ipswich

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Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Senior Operations Manager – Pensions

Leeds (3x days per week on site)

Full Time

Our client is currently searching for a Senior Operations Manager to join their team within their Pensions space. This role has the responsibility and oversight for the Pensions Operations function consisting of a range of operational reams that own the operational processes which support our clients Pensions product.

Responsibilities:

• Provide oversight of the Pensions Operations function, overall responsibility for the leadership, strategic direction and operating results of the Pensions Operations teams
• Lead and drive strategic plans, change initiatives and operational improvements for sustained excellence
• Build and lead the management team within the pensions function whilst developing a culture within the team that supports continuous service improvement
• Manage operational efficiency, including FTE budgeting, key metrics analysis and process automation
• Develop relationships with internal and external stakeholders to ensure smooth operations and decision-making
• Lead the Pensions Operations teams in delivering excellent customer service and ensuring adherence to regulatory principles
• Maintain the first line of defence by operating risk controls assigned to the individual
• Build and maintain up to date knowledge of pensions and tax regulations and ensure that this is filtered across the team

Knowledge / Experience Required:

• Extensive knowledge of Pensions operations and the Pension industry more broadly
• Deep knowledge and understanding of relevant regulatory, compliance and control requirements, including CASS, in order to manage Regulatory, Financial and Reputational risk
• Strong people management / leadership skills – track record of leading and developing
• high performing operational teams
• Pro-active and responsive in assessing operational needs and developing solutions to meet these needs
• Ability to analyse / translate regulatory information and deliver / embed this into operational processes and future plans
• Management of complex processes in a regulated environment
• Strong stakeholder engagement and management skills

If you are interested in this position, please do not hesitate to apply. Please note that in the event of a high volume of applications, we will only be able to reach out to successful applicants in the first instance.