Senior Operations Manager - Pensions

JR United Kingdom; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the pensions sector is seeking a Senior Operations Manager in Crawley. This role involves leading the Pensions Operations team, ensuring excellent customer service and compliance with regulatory requirements. The successful candidate will have extensive experience in pensions and strong leadership capabilities.

Qualifications

• Extensive knowledge of Pensions operations and the Pension industry.
• Strong people management and leadership skills.
• Ability to analyse regulatory information.

Responsibilities

• Provide oversight of the Pensions Operations function.
• Lead strategic plans and operational improvements.
• Ensure adherence to regulatory principles.

Skills

Stakeholder Engagement

People Management

Regulatory Knowledge

Job description

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Senior Operations Manager - Pensions, crawley, west sussex

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Client:

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Senior Operations Manager – Pensions

Leeds (3x days per week on site)

Full Time

Our client is currently searching for a Senior Operations Manager to join their team within their Pensions space. This role has the responsibility and oversight for the Pensions Operations function consisting of a range of operational reams that own the operational processes which support our clients Pensions product.

Responsibilities:

• Provide oversight of the Pensions Operations function, overall responsibility for the leadership, strategic direction and operating results of the Pensions Operations teams
• Lead and drive strategic plans, change initiatives and operational improvements for sustained excellence
• Build and lead the management team within the pensions function whilst developing a culture within the team that supports continuous service improvement
• Manage operational efficiency, including FTE budgeting, key metrics analysis and process automation
• Develop relationships with internal and external stakeholders to ensure smooth operations and decision-making
• Lead the Pensions Operations teams in delivering excellent customer service and ensuring adherence to regulatory principles
• Maintain the first line of defence by operating risk controls assigned to the individual
• Build and maintain up to date knowledge of pensions and tax regulations and ensure that this is filtered across the team

Knowledge / Experience Required:

• Extensive knowledge of Pensions operations and the Pension industry more broadly
• Deep knowledge and understanding of relevant regulatory, compliance and control requirements, including CASS, in order to manage Regulatory, Financial and Reputational risk
• Strong people management / leadership skills – track record of leading and developing
• high performing operational teams
• Pro-active and responsive in assessing operational needs and developing solutions to meet these needs
• Ability to analyse / translate regulatory information and deliver / embed this into operational processes and future plans
• Management of complex processes in a regulated environment
• Strong stakeholder engagement and management skills

If you are interested in this position, please do not hesitate to apply. Please note that in the event of a high volume of applications, we will only be able to reach out to successful applicants in the first instance.